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For Companies At a Glance
- Tasks: Engage with customers post-appointments to gather feedback and ensure a high-quality experience.
- Company: Join a supportive team dedicated to delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Make a real difference by helping customers settle into their new roles and addressing their needs.
- Qualifications: Strong communication skills and a friendly, positive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Quality Assurance Champion role is focused on delivering a high-quality experience to every customer. The incumbent will reach out to customers after appointments, gather feedback, log calls, manage appointments, keep systems updated, and support ongoing progress in work.
Responsibilities
- Reach out to customers after appointments to check how things went and gather feedback.
- Identify and record any issues to ensure they are addressed quickly.
- Follow up with customers who have moved into jobs to confirm they are settling in and identify challenges.
- Keep customer data and system records up to date and maintain accurate call logs.
- Support booking and managing appointments through phone, email and Microsoft Teams.
- Assist customers in completing the registration process and provide needed support.
Qualifications
- Excellent communication skills in phone, writing and Teams.
- Positive, friendly and helpful approach.
- Attention to detail.
- Ability to handle information confidentially.
- Comfortable using basic IT systems for calls, emails and data entry.
- Confidence with Microsoft Office or CRM systems is an asset.
Business Support Officer (Quality Assurance) - 4 Posts - GLA15205 in Glasgow employer: Jobs and Business Glasgow
Contact Detail:
Jobs and Business Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer (Quality Assurance) - 4 Posts - GLA15205 in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Business Support Officer role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your excellent communication skills and friendly approach, just like the job description highlights.
✨Tip Number 3
Be proactive! After applying through our website, follow up with a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar!
✨Tip Number 4
Stay organised! Keep track of your applications, feedback, and any follow-ups. This will help you manage your time effectively and ensure you don’t miss any opportunities to connect with potential employers.
We think you need these skills to ace Business Support Officer (Quality Assurance) - 4 Posts - GLA15205 in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Officer role. Highlight your communication skills and any experience you have with customer feedback or data management, as these are key for us at StudySmarter.
Show Off Your Attention to Detail: In your application, give examples that demonstrate your attention to detail. Whether it’s keeping records updated or managing appointments, we want to see how you ensure accuracy in your work.
Be Friendly and Approachable: Since this role is all about delivering a high-quality experience, let your personality shine through! Use a positive tone in your writing to show us that you’re friendly and helpful, just like we value at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Jobs and Business Glasgow
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer in Quality Assurance. Familiarise yourself with the tasks like gathering customer feedback and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, prepare to showcase your skills during the interview. Think of examples where you've effectively communicated with customers or colleagues, whether it was through phone calls, emails, or Teams. Practising these scenarios can help you feel more confident.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail, so be ready to discuss how you've successfully managed data or handled information in previous jobs. Bring up specific instances where your attention to detail made a difference, such as catching errors or improving processes.
✨Familiarise Yourself with IT Systems
Since you'll be using basic IT systems and possibly CRM software, brush up on your skills before the interview. If you have experience with Microsoft Office or similar tools, be prepared to talk about it. Showing that you're comfortable with technology will give you an edge.