Job title: Reservations Consultant
Location: Manchester City Centre
Salary: £18,000
Contract: Full time
Overview:
Customer Management Resourcing (CMR) is a boutique recruitment consultancy that specialise in mid & executive level roles within ‘Customer Management’. This includes all management or analytical roles surrounding Contact Centres, Customer Experience & A.I.
Our client based in Manchester are currently recruiting for a Reservations Consultant on a permanent basis. You will be responsible for taking in-bound sales calls and existing book enquiries from travel agents and direct customers. Calls will be in relation to various travel products including river cruisers and worldwide tours.
Key Accountabilities
- Taking in-bound sales calls and existing booking enquiries from travel agents and customers. Calls will be in relation to various travel products including river cruises and worldwide tours
- Achieving set objectives and sales targets
- Monitoring email inboxes, liaising with guests and service partners where relevant, and with other departments within the organisation
- Attending regular in-house and external product training events to ensure excellent product knowledge
- Flexibility to assist other teams during busy periods as per business requirements
Experience Required
- Previous experience or relationship-based sales
- Proven problem-solving capabilities
- Ability to develop & maintain key internal and external relationships
- Excellent written and verbal communication skills
- Strong guest/customer understanding and focus
- Strong organisational and time-management skills
- Pro-active & flexible approach to work
- High attention to detail
- Experience working in a fast-paced environment
- Ability to use Microsoft applications
- Ability to prioritise workload
- Ability to work as part of a team and alone
- Positive and organised approach with an eye for detail and accuracy
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