E-Commerce Operations Manager who has good team management and organisational skills with experience in ecommerce / omni-channel environments is required by a Global Content Marketing Agency based in Central London.
SALARY
Competitive + Benefits
LOCATION
London
JOB TYPE
Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for an E-Commerce Operations Manager who has good team management and organisational skills with experience in ecommerce / omni-channel environments.
Working as the E-Commerce Operations Manager you will lead a small eCommerce team. This is a multidisciplinary role and the primary purpose is to ensure the efficient and effective day-to-day operational management of eCommerce sites. Secondary responsibilities include helping sell in DTC concepts to clients (primarily FMCG).
The E-Commerce Operations Manager also plays an important role in the development and successful roll-out of new features, as well as the continuous program of marketing and optimisation of websites built on the Shopify platform.
WHAT'S IT LIKE WORKING AT THE COMPANY
The Company is the tech and talk operating at the core of content marketing, digital strategy, and technological expertise. Their dedicated team of content and SEO experts, editors, journalists, designers, photographers and videographers are with clients every step of the way when it comes to ensuring that their brands connect with the right audience. They create original and inspiring content that is relevant, innovative, and easily searchable.
The Company’s results-oriented team helps clients to foster growth and thrive in the global digital landscape, through data discovery, editorial planning, sharp content, and innovative distribution—all underpinned by their SEO methodology.
DUTIES
Your duties and responsibilities as the E-Commerce Operations Manager:
- Day-to-day responsibility for the efficient and effective running of the e-commerce websites built on the Shopify platform
- Key partner for cross-functional teams including 3rd parties responsible for customer service, warehouse operations, logistics, loss prevention, retail operations and e-commerce IT, working together to deliver excellent customer experiences
- Responsible for ensuring smooth and productive working relationships and processes
- Subject matter expert in the Shopify e-commerce platform, systems and tools, working to support cross-functional teams, and advise on process
- Supporting projects with UAT where required, ensuring accuracy and that all timelines are met
- Managing project launch activities and plans, ensuring that business teams are aligned and communication is clear and effective
- Managing and optimising new features post-launch – identifying new opportunities
- Using insights and analysis to investigate any potential issues throughout the end-to-end customer journey, and suggesting opportunities for improvement – with particular focus on driving sales performance
- Building and distributing e-commerce operations reports, summarising and providing analysis and insight
- Day-to-day responsibility for running marketing and lead generation activity online to drive the success of the sites
- Managing the operational roll‑out of new features and omni‑channel projects, ensuring all business teams are up-to-date and communication is clear and concise
CANDIDATE REQUIREMENTS
- Experience within a similar eCommerce / Omni-Channel operations role, preferably in a small nimble start up environment
- Experience working across multi-lingual, multi-currency sites ideally on Shopify platform
- Experience working with customer service, loss prevention, logistics and payments
- Experience working across e-commerce project launches, including participation in UAT
- Experience managing project roll-outs
- Experience in driving performance marketing for the sites
- Detail-oriented with strong organisational and people management skills
- Able to work well to deadlines in a changing environment and perform multiple tasks effectively and concurrently
- Demonstrated ability to manage and build great relationships with both internal and external stakeholders
- Demonstrated ability to work in a fast-paced, “self-starter” environment
- Strong problem solving and troubleshooting skills
- Team player with a positive ‘can-do’ attitude
- Energetic and enthusiastic – has a sense of urgency
- Ability to multi-task and meet simultaneous tight deadlines
- Has the ability to thrive in a challenging environment where priorities often change
- Excellent communications skills and ability to build relations
- Highly-organised with excellent attention to detail
- Passionate about the customer and all elements of the customer experience
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E-Commerce Operations Manager (AWDO-P5086) employer: Jobs 4 Thomas Cook
At Skipton Building Society, we pride ourselves on being a mutual organisation that truly values our members and employees alike. As a Customer Service Adviser, you'll benefit from a supportive work culture that prioritises your growth through tailored training, generous holiday allowances, and a commitment to work-life balance. Join us in a dynamic environment where your contributions are recognised, and you can thrive as part of a team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Operations Manager (AWDO-P5086)
✨Get to Know Your E-commerce Community
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✨Showcase Your Skills with an Online Portfolio
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✨Attend E-commerce Events and Conferences
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✨Utilise Company Resources
Don’t forget to check out Jobs 4 Thomas Cook’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Operations Manager (AWDO-P5086).
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Jobs 4 Thomas Cook, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Jobs 4 Thomas Cook's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Jobs 4 Thomas Cook. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Jobs 4 Thomas Cook
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Jobs 4 Thomas Cook uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Jobs 4 Thomas Cook. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
