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- Tasks: Welcome participants, coordinate activities, and ensure a positive experience.
- Company: Join a supportive team dedicated to exceptional customer service.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic work environment focused on inclusivity and respect.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Job title: Customer Support Host. Job level: 8. Role status: Full time. Reports to: Business Manager. Primary Objective: Our Customer Support Hosts will play a pivotal role in ensuring every participant (customer) that comes into our office has a good experience of our services. Your job is to deliver exceptional customer service. You will make sure that a friendly, welcoming face is the first thing our participants see when they walk through our door and that they are comfortable for the duration of their stay.
Key Relationships
- Internal: Stakeholders within the AKG group such as Quality and Compliance; Customer Excellence Centre; Health and Safety and Facilities; Employment Coaches; Employer Services Team.
- External: Local Engagement and Employer Partnerships; JCP; External provision to support participants; Participants.
Key Responsibilities
- Greet participants visiting our centres, make them feel welcome, direct them to their appointment or planned activity, or settle them with a drink and information on local vacancies or courses to look through while they wait.
- Help to coordinate and host activities for participants, including:
- Job searching sessions
- Dive into sessions where participants can learn about different sectors and job types
- Job Fairs
- Partner-led support sessions around areas like money management, cost of living tips, healthy lifestyles, etc.
- Contact participants who haven’t turned up for their appointments to understand why and help get them in at the earliest opportunity.
- Ensure noticeboards and information areas are up to date so the latest vacancies or other support opportunities are clearly visible and accessible.
- Help ensure sites are a safe and healthy place for participants and staff to visit and work in.
- Promote an inclusive and respectful culture within our offices where everyone feels listened to, seen, included and respected.
- Undertake any other general support activities as directed by the Business Manager or Senior Employment Coach for the site.
Essential / Desirable Skills, Knowledge and Experience
- A commitment to delivering first-class customer service; ability to understand what will put participants at ease and how to meet or manage expectations so they feel seen and served.
- Knowledge of Microsoft Office Suite and ability to pick up other CRM-based systems.
- Excellent communication skills – actively listen to participants and clearly and calmly convey instructions to a diverse range of participants and colleagues.
- Highly organized; able to handle a varied workload and ensure tasks are completed on time and to a high standard.
- Innovative and able to problem-solve; continually think of new ways to improve the participant experience.
Compliance
All staff are responsible for abiding by organisational policies to ensure compliance with relevant standards (e.g., ISO 27001 Information Security, ISO 9001 Quality, ISO 14001 Environmental) and adhering to statutory duties related to safeguarding, Prevent and health and safety.
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Customer Support Host employer: Jobs 22
Contact Detail:
Jobs 22 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Host
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle customer service scenarios, as this is key for the Customer Support Host role. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your personality! When you meet your interviewers, let your friendly and welcoming nature shine through. Remember, they’re looking for someone who can create a positive experience for participants, so don’t be afraid to smile and engage with them like you would with a customer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It’s also a chance to reiterate your enthusiasm for the role and remind them why you’d be a great fit for their team. And hey, don’t forget to apply through our website for the best chances!
We think you need these skills to ace Customer Support Host
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've made customers feel welcome and valued in previous roles. Share specific examples that demonstrate your ability to create a friendly atmosphere.
Be Organised and Detail-Oriented: In your application, showcase your organisational skills. Mention any tools or methods you use to keep track of tasks and ensure everything runs smoothly. We love candidates who can juggle multiple responsibilities without breaking a sweat!
Communicate Clearly: Your written application is your first chance to impress us with your communication skills. Keep it clear and concise, and make sure to proofread for any typos or errors. We appreciate candidates who can convey their thoughts effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Jobs 22
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Host role. Familiarise yourself with the key responsibilities and think about how your skills align with delivering exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Support Host, excellent communication is crucial. During the interview, practice active listening and respond clearly. You might be asked to demonstrate how you would handle different participant scenarios, so prepare examples that highlight your ability to convey information calmly and effectively.
✨Demonstrate Your Organisational Skills
The role requires handling a varied workload, so be ready to discuss how you stay organised. Share specific strategies or tools you use to manage tasks and ensure everything runs smoothly. This will show that you can keep up with the demands of the job while maintaining high standards.
✨Emphasise Your Problem-Solving Abilities
Think of instances where you've had to innovate or solve problems in a customer service context. Be prepared to share these examples during your interview. Highlighting your ability to think on your feet and improve the participant experience will set you apart as a candidate who can contribute positively to the team.
