At a Glance
- Tasks: Join our team to shape user experiences through impactful research and collaboration.
- Company: Experian, a leader in data and analytics with a focus on innovation.
- Benefits: Great pay, hybrid working, healthcare, and generous annual leave.
- Other info: Opportunity for growth in a dynamic environment with a supportive team.
- Why this job: Make a real difference by influencing product decisions and enhancing user experiences.
- Qualifications: Experience in user research within product teams and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We're looking for a mid-weight User Researcher to join our Product Design team at Experian. You'll be joining a small, growing User Research team, playing a key role in shaping the user experience across two of our product domains. You'll help us understand our customers deeply and make confident, evidence-based decisions.
Working in-house as part of a cross‑functional product team, you'll collaborate closely with designers, product managers, and engineers to plan and run research that drives meaningful impact from early discovery through to post‑launch evaluation. You'll report into our Lead User Researcher and be supported to grow your craft, stretch your thinking, and help define what great research looks like at Experian.
What you'll be doing:
- Partner with designers and product managers to identify research opportunities across the end‑to‑end product lifecycle.
- Plan and conduct research using a mix of methodologies, from usability testing and in‑depth interviews to card sorts and concept testing.
- Balance generative and evaluative research to uncover needs, validate ideas, and inform product strategy.
- Apply lean research principles, delivering just enough insight, at the right time, to move teams forward with confidence.
- Synthesise findings into clear, actionable insights that influence product direction and measurable outcomes.
- Champion the voice of the customer across teams, helping others see how research drives impact.
- Contribute to evolving our research practice, operations, tools, and ways of working across domains.
Qualifications:
- Previous experience working in‑house within a product team (not just agency or consultancy experience).
- Evidence of experimenting with AI tools to enhance your research process while maintaining research rigour and critical thinking.
- The ability to clearly demonstrate how your research influenced product decisions and outcomes.
- Proven expertise in usability testing, both moderated and unmoderated, including planning, facilitation, and analysis.
- Hands‑on experience with qualitative methods such as interviews, diary studies, and card sorting.
- Experience leading research from problem framing through to evaluation and impact measurement.
- The ability to tailor your approach to context: balancing rigour with speed, depth with efficiency.
- Strong storytelling and communication skills.
Additional Information:
- Hybrid working – 40% office based.
- Great compensation package and discretionary bonus.
- Core benefits include pension, Bupa healthcare, Sharesave scheme and more.
- 25 days annual leave.
User Researcher employer: jobr.pro
Experian is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the User Researcher role within our dynamic Product Design team. With a strong emphasis on employee growth, we provide opportunities to enhance your research skills while working closely with cross-functional teams to make impactful decisions. Our hybrid working model, competitive compensation package, and comprehensive benefits ensure that you can thrive both personally and professionally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at jobr.pro for a User Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like jobr.pro before they go live!
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like User Researcher at jobr.pro, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work jobr.pro does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to jobr.pro. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at jobr.pro.
How to prepare for a job interview at jobr.pro
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with jobr.pro, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. jobr.pro might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at jobr.pro!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what jobr.pro is looking for.
