At a Glance
- Tasks: Support customers through financial challenges with tailored repayment plans and genuine care.
- Company: Join a dynamic team in a leading financial services company focused on customer support.
- Benefits: Competitive salary, private healthcare, generous holiday, and wellness budget.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in collections and handling complex cases is essential.
The predicted salary is between 37000 - 40000 £ per year.
Collections/Customer Operations
Our Collections team supports customers through tough financial moments, helping them get back on track with tailored repayment plans and genuine care.
What You’ll Be Doing
You will act as a complex case team member supporting both Collections and our Specialist Support Team (Vulnerable Customers).
You will engage with customers and third parties over the phone and via digital channels to find solutions to their arrears.
The role will include
- In-depth case reviews and actions drawing upon your experience.
- Outbound and inbound customer engagement.
- Complex cases requiring in-depth management and decision-making.
- Flexible resource to support changing business and customer needs.
- Acting as a role model for the wider team, showcasing high-performance standards.
- Managing a portfolio of complex arrears cases.
- Case ownership with autonomy.
- Working on both UK and US cases.
- Drawing on experience with insolvency, legal, and senior Vulnerable Customer escalations.
Our Values & Culture
- Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
- Why Not Today: Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
- Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
- Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
- Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.
- We’re Looking For
Required skills
- Significant collections experience within the Financial Services sector.
- Practical knowledge of FCA and industry best practice standards.
- Experience with complex arrears, insolvency, legal and senior customer escalations (business or consumer).
- Loves collections, being on the phones talking with customers to find a fair outcome.
- High level of risk awareness.
- Skilled at handling challenging and complex conversations.
- Comfortable in a multi channel communication environment.
- Results driven, able to self motivate and deliver.
- Able to communicate to a diverse range of stakeholders.
- Able to support projects as needed (user acceptance testing, representing Collections etc).
- Able to gather and assess affordability information.
- Nice to have skills
- Experience with vulnerable customer support; familiarity with signposting options.
- Worked with international customers (we service the UK and US).
- Interview Process
- Stage 1: 30 minutes with a Talent Partner
- Stage 2: 60 minutes with a Senior Team Leader
- Stage 3: if needed, 60 minutes with an Operations Manager
- Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity.
Join us in creating a space where authenticity thrives, and everyone can do their best work.
Benefits
- Salary range £37,000 - £40,000 depending on experience
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Complex Arrears Executive in Stockport
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like jobr.pro. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Complex Arrears Executive in Stockport
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to jobr.pro.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on jobr.pro's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at jobr.pro
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with jobr.pro.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at jobr.pro will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former jobr.pro employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
