At a Glance
- Tasks: Serve guests with a smile, take orders, and ensure a fantastic dining experience.
- Company: Join a global hospitality leader committed to diversity and inclusion.
- Benefits: Enjoy discounts worldwide, learning opportunities, and career growth.
- Other info: Opportunity to develop your talent and engage in meaningful CSR activities.
- Why this job: Be part of a vibrant team and make every guest's experience memorable.
- Qualifications: Friendly attitude, problem-solving skills, and a passion for service.
The predicted salary is between 20000 - 25000 £ per year.
Job Description
Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio).
Provides a high standard of service both in terms of welcome and waiter service.
- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Any other reasonable request as required by your Supervisor or Hotel Management.
Qualifications
- Provide efficient, friendly and professional service to all guests, making all guests experience positive.
- Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
- Actively sell and promote, hotel facilities and services
- Additional Information
• What is in it for you
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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We think you need these skills to ace F&B Team Member in Sheffield
Customer Service Skills
Order Taking
Sales Skills
Knowledge of Food and Beverage
POS System Proficiency
Time Management
Attention to Detail
