At a Glance
- Tasks: Manage client relationships and ensure successful service delivery.
- Company: Join an award-winning tech company with a strong focus on employee wellbeing.
- Benefits: Enjoy flexible working, profit sharing, and comprehensive health benefits.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real impact in a dynamic environment while driving customer success.
- Qualifications: 8+ years in Service Delivery Management with strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Department: SRG Governance Service Delivery
Company Description
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep experts enable our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award‑winning employer reflecting how our employees are at the very heart of what we do.
Job Description
As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services.
- Service Reporting: Produce both customer and internal service reporting.
- Service Reviews: Conduct regular reviews with customers.
- Customer Management: Handle escalations, issues, problems, and requirements.
- Financial Management: Oversee invoicing and financial aspects of assigned accounts.
- Forecasting: Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate.
- Compliance: Ensure ISO20000 compliance and best practices.
- Service Improvement: Identify and implement continual service improvement initiatives.
- Risk Management: Manage business risk and ensure business continuity.
- Customer Satisfaction: Achieve targets and drive improvement initiatives.
- Business Development: Explore and drive opportunities for new or additional work within existing customers.
Qualifications
Essential skills and Experience
- Experience: 8+ years in Service Delivery Management.
- Language: Fluency in English.
- Communication: Strong verbal and written communication skills.
- Customer Service: Proven experience in customer service and relationship management.
- Analytical Skills: Strong analytical abilities.
- Revenue Generation: Track record of driving revenue opportunities.
- Process Orientation: Ability to work within a process‑driven environment.
- Forecasting: Experience in monthly forecasting of financials.
- Initiative: Self‑starter with the ability to drive assignments and escape when necessary.
- Teamwork: Team player with a strong customer‑centric ethos.
- ITIL Skills: ITIL v4 certified with strong skills in Service Design, Operations and Transition.
Additional Information
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. Share in our success with our Quarterly Performance‑Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits. Strong career progression & mentoring through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme. Flexible/remote working options to support a healthy work‑life balance. Financial wellbeing initiatives including pension, private healthcare cover, life assurance, financial advice and an employee discount scheme. Employee wellbeing schemes such as gym discounts, bike‑to‑work, fitness classes, mindfulness workshops, employee assistance programme, generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies. Educational assistance, incentivised certifications and accreditations, including AWS, Microsoft, Oracle and Red Hat. Reward schemes such as Version 1’s Annual Excellence Awards and a ‘Call‑Out’ platform. Environment, Social and Community First initiatives allowing employees to get involved in local fundraising and development opportunities as part of fostering diversity, inclusion and belonging.
Version 1 is an equal‑opportunity employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring, including those shaped by disability and neurodiversity. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.
Service Delivery Manager employer: jobr.pro
At Version 1, we pride ourselves on being an award-winning employer that places our employees at the heart of everything we do. With over 30 years in business, we offer a vibrant work culture that prioritises wellbeing, professional growth, and financial stability, alongside flexible working options to support a healthy work-life balance. Our commitment to diversity and inclusion, coupled with comprehensive benefits and career development opportunities, makes us an exceptional place for Service Delivery Managers looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at jobr.pro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like jobr.pro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to jobr.pro:Your cover letter is your chance to shine! Tell us why you want to work at jobr.pro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at jobr.pro!
How to prepare for a job interview at jobr.pro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
