At a Glance
- Tasks: Coordinate group reservations and optimise room sales while providing excellent customer service.
- Company: Join a leading hotel brand known for its vibrant culture and commitment to guest satisfaction.
- Benefits: Enjoy competitive pay, free meals, wellness perks, and generous annual leave.
- Other info: Opportunities for career growth and training in a supportive atmosphere.
- Why this job: Be part of a dynamic team and make a real impact on guests' experiences.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
As a Groups Supervisor you will be responsible for all bedroom reservations for groups (8 rooms +) taken by telephone, fax or via the internet and email. You will also look to increase and optimise Room Sales in line with the brand and hotel’s sales policy. All group reservations must be dealt with in an efficient and pleasant manner to ensure maximum potential and you need to be able to multi-task while under pressure and have a proactive approach to your work.
Main responsibilities
- Follows up the administration of reservations in groups thoroughly, making check-in operations easier for the Front Office team.
- Transforms enquiries into reservations to maximise revenue.
- Offers and explains the Accor Live Limitless loyalty program to all customers.
- Ensures that all groups reservations details are entered into the system precisely and confirmed with the customer.
- Ensures that any requests are passed onto the relevant department for action.
- Helps to optimise occupancy and average room rates.
- Respects and applies the hotel’s pricing policy and implements the Revenue Management policy.
- To be fully aware of the hotel bedroom types, hotel facilities and its location including transport links to help support our customers in their experience.
- Ensures all customers' first impression of the hotel is a Heartist one.
- Develops and trains team members in group reservations to assist the Reservations Manager.
- Supervises new and existing team members when they start with the hotel and supervises their work on a day-to-day basis.
- Liaise with the Reservations Manager and other Managers (Welcome Manager/Guest Relations and Meeting & Events Manager) when implementing new procedures for groups.
- To be fully aware of any restricted dates, special offers and promotions.
- Completes and oversees department rota in the absence of the Reservations & Assistant Reservations Manager.
- Completes checks for duplicate bookings and takes necessary action.
- Handles and resolves all customer complaints in an efficient and effective manner and offers solutions and feedback on groups to the Reservations Manager for improvements to be made.
- Charges all no shows and tracks them.
- Consolidate all invoices and check for accuracy prior and on the group departure date.
- Ensures that all payments are handled securely and are accurate.
- Produces Group rooming lists and ensures all relevant checks are carried out before the final bill is presented to the customer.
- Enters and updates all details for group bookings on an ongoing basis.
Reporting line
Reports to Reservations Manager and Assistant Reservations Manager (in the absence of the Manager).
Additional Information
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided while on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
- Salary: £16.64 per hour (£33,746 per annum).
The successful candidate must already have eligibility to work in the UK.
Reservations Group Coordinator employer: jobr.pro
As a Reservations Group Coordinator at our hotel, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and growth. With benefits like complimentary meals, wellness perks, and generous annual leave, we ensure our team members feel valued and motivated. Join us to be part of a culture that celebrates collaboration and excellence, all while enjoying the unique advantages of working in a vibrant location with access to Accor's global network.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Group Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like jobr.pro. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to jobr.pro
Don't be shy about reaching out to jobr.pro directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Group Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about jobr.pro and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at jobr.pro
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
