At a Glance
- Tasks: Lead a dynamic front desk team and ensure exceptional guest experiences.
- Company: Join an innovative, fast-growing international hospitality group.
- Benefits: Competitive salary, development opportunities, and a fun work environment.
- Other info: Embrace a hands-on management style and foster a supportive community.
- Why this job: Be part of a creative team shaping a new hospitality concept in London.
- Qualifications: Prior experience in hospitality and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems and coach the front desk team. Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures. Cross Check all billing instructions are correctly updated. Ensures all guests are quoted the correct rate as per the selling strategy and website. Ensure all telephone calls are answered as quickly and efficiently as possible. Ensure Accor All members are recognised and points added to their accounts. Report any maintenance issues to the correct department and check to ensure the work has been completed. Ensure the integrity of the public area and back of house areas are always maintained, with deficiencies corrected immediately. Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests. Takes responsibility in the absence of the Guest Service Manager/ AFOM. Ensure the Reception desk is clean, tidy and presentable at all times. You will be a member of the hotels’ crisis and fire teams.
Qualifications
- It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
- Prior experience in a similar role is essential for this opportunity.
- You’re looking for a place where you can be you.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You have experience of Micros Fidelio Opera.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
- You are a natural at leading and managing a team, someone who creates a tight‑knit community thanks to a hands‑on management style and enthusiasm.
- You are a born optimist, who always puts our guests, colleagues, and communities first.
- You are your authentic self.
- You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.
Additional Information
What's in it for you... The opportunity to head up an exciting hospitality concept that is new to the London market. Join an innovative, fast‑growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences. A competitive package and plenty of opportunity for development. We look forward to welcoming you to our TRIBE!
Receptionist Supervisor (F/M/X) employer: jobr.pro
Join our dynamic team as a Receptionist Supervisor in London, where your passion for hospitality will thrive in a supportive and innovative environment. We offer a competitive package, ample opportunities for personal and professional growth, and the chance to be part of a fast-growing international group dedicated to creating memorable guest experiences. Embrace a work culture that values authenticity, teamwork, and creativity, ensuring every day is both rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Supervisor (F/M/X)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like jobr.pro. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to jobr.pro
Don't be shy about reaching out to jobr.pro directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist Supervisor (F/M/X)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about jobr.pro and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at jobr.pro
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
