At a Glance
- Tasks: Lead enterprise digital transformation and shape strategies for C-suite engagement.
- Company: Join a leading tech firm focused on innovation and customer success.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to creating an inclusive workplace.
- Why this job: Make a real impact by driving transformation at the highest levels of enterprise.
- Qualifications: 15+ years in strategic advisory roles with proven C-suite engagement.
The predicted salary is between 80000 - 100000 £ per year.
This role is ideal for a Principal-level leader who thrives at the intersection of strategy, technology, and executive engagement—someone who can shape transformation at the highest level, influence C-suite stakeholders, and drive meaningful, measurable outcomes for enterprise customers. As a trusted advisor to senior executives, you will lead complex, multi-year transformation programmes, aligning technology strategy to business priorities. You will operate as a strategic partner to the customer’s leadership team, influencing direction, accelerating value, and ensuring sustained impact across their organization.
What You Get to Do in This Role
- Lead Enterprise Digital Transformation: Own and drive the end-to-end transformation strategy for your customers, aligning ServiceNow’s platform to enterprise-wide business objectives. Shape multi-year roadmaps that deliver measurable outcomes, from initial strategy through to adoption and value realisation.
- Engage and Influence at C-Level: Build trusted relationships with C-suite and senior executives, acting as a strategic advisor on business transformation. Lead executive conversations that shape priorities, unlock investment, and drive alignment across business and technology stakeholders.
- Orchestrate Value Across the Customer Lifecycle: Partner with Sales, Customer Success, and Product to create a seamless, integrated strategy across pre- and post-sales, ensuring continuity from deal strategy through to long-term success, consumption, and renewal.
- Drive Business Outcomes and Commercial Impact: Own the linkage between technology delivery and business value, including adoption, consumption, ROI, retention, and expansion. Position ServiceNow as a critical enabler of the customer’s strategic objectives.
- Lead Through Complexity and Scale: Oversee complex, multi-stream transformation programmes, establishing governance, operating models, and executive-level reporting to ensure successful delivery and risk mitigation at scale.
- Shape Strategic Direction and Innovation: Bring industry insight and thought leadership to customers, advising on innovation, AI adoption, and operating model evolution. Continuously identify opportunities to accelerate value and drive competitive advantage.
- Elevate the Customer Success Function: Act as a senior leader within the ecosystem, influencing internal stakeholders and shaping how ServiceNow delivers value to its most strategic accounts.
Qualifications Ideal Candidate
We are seeking a senior strategic leader with a proven track record of advising at the C-suite level and leading large-scale digital transformation programmes within complex enterprise environments.
Key Requirements
- Executive Leadership & C-Level Engagement – Proven ability to engage, influence, and build trusted relationships with C-suite stakeholders, shaping enterprise strategy and driving alignment at the highest levels.
- Digital Transformation Strategy Expertise – Extensive experience defining and delivering enterprise-wide transformation strategies within SaaS or technology-led environments, with clear linkage to business outcomes.
- Enterprise SaaS / Platform Experience – Strong background in SaaS, cloud, or platform-led transformations, with the ability to position technology as a driver of business value.
- Commercial & Outcome-Focused Mindset – Demonstrated success linking transformation programmes to measurable outcomes such as adoption, ROI, retention, and growth.
- Leadership at Scale – Experience operating in complex, global organisations, influencing across matrixed teams and multiple stakeholders.
- Strategic Account Leadership – Proven ability to lead and grow high-value, strategic accounts, acting as a long-term partner to the customer.
- AI & Innovation Thought Leadership – Experience leveraging AI and emerging technologies to drive innovation, improve decision-making, and enhance business outcomes.
- Consulting / Advisory Background – Typically 15+ years in management consulting, enterprise technology, or strategic advisory roles, with experience in top-tier consulting or hyperscale technology firms.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Principal Customer Success Executive - Enterprise employer: jobr.pro
ServiceNow is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Principal Customer Success Executives to thrive. With a strong focus on employee growth, we offer extensive opportunities for professional development and leadership within a dynamic environment that values diversity and inclusion. Located in a vibrant area, our team enjoys a supportive atmosphere that encourages strategic thinking and impactful engagement with C-suite stakeholders, ensuring that every employee can contribute to meaningful transformation for our enterprise customers.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Customer Success Executive - Enterprise
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at jobr.pro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like jobr.pro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Principal Customer Success Executive - Enterprise
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to jobr.pro:Your cover letter is your chance to shine! Tell us why you want to work at jobr.pro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at jobr.pro!
How to prepare for a job interview at jobr.pro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
