Technical Account Manager (Global Strategic Accounts) in London

As a Technical Account Manager (TAM) supporting our Global Strategic Accounts team, you will help some of the world's leading advertisers maximize value from Smartly's AI-powered advertising platform. This role sits at the intersection of Sales, Customer Success, and Product, combining solution consulting, onboarding, enablement, and technical advisory support throughout the customer lifecycle.

You will partner closely with Global Strategic Partners and Customer Success Managers to understand customer needs, design solutions, guide adoption, and help customers achieve measurable business outcomes. Your ability to connect technical capabilities with customer goals will be critical to both new business success and long-term customer growth.

What You Will Do

• Partner with Global Strategic Partners to support new business opportunities and account expansion initiatives.
• Lead technical discovery sessions to understand customer objectives, workflows, requirements, and success criteria.
• Design and present tailored solution recommendations that align Smartly's capabilities with customer needs.
• Deliver product demonstrations and solution walkthroughs for both technical and non-technical audiences.
• Act as a trusted technical advisor throughout the sales process, helping customers evaluate and adopt Smartly solutions.
• Partner with Customer Success Managers to deliver structured onboarding programs for new customers.
• Lead customer training sessions, configuration guidance, and enablement activities that accelerate adoption and time-to-value.
• Collaborate with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges, identify growth opportunities, and share customer insights that inform product development.

What We Are Looking For

• Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Success, Customer Onboarding, or a similar customer-facing technical role.
• Experience supporting pre-sales activities, post-sales customer engagements, or both across the customer lifecycle.
• Ability to conduct structured discovery and translate customer requirements into practical, scalable solutions.
• Strong presentation, demonstration, and communication skills with the ability to engage a variety of stakeholder groups.
• Experience delivering onboarding, enablement, or training programs that drive customer adoption and success.
• Strong problem-solving skills and a consultative, customer-focused approach.
• Ability to balance technical depth with commercial awareness and customer outcomes.
• Experience with digital advertising platforms such as Meta, Google Ads, DSPs, or related advertising technologies.
• Comfort discussing integrations, workflows, data flows, and technical concepts with customer teams.
• Experience working with enterprise customers, agencies, or large global accounts is a plus.

What We Offer You

• An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
• Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
• Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
• Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
• Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.