At a Glance
- Tasks: Perform luxurious spa treatments and provide exceptional service to guests.
- Company: Join the prestigious Raffles London OWO, a leader in luxury hospitality.
- Benefits: Enjoy 28 days holiday, staff meals, and a range of employee perks.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team that values wellness and guest satisfaction.
- Qualifications: NVQ Level 3 or equivalent and 2 years experience as a spa therapist.
The predicted salary is between 24300 - 29700 £ per year.
Your role will be responsible for performing spa treatment sessions within the spa and wellness department at the Raffles London OWO. Perform spa treatments in a safe and professional manner to the guest and member. You will endeavour to keep yourself updated with the latest trends and servicing protocols, in an effort to provide uncompromising attention to the guest and member. You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests’ expectations.
Responsibilities
- Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders.
- Maintain a professional appearance at all times.
- Knowledgeable about all aspects of treatments, products, spa therapy and the facility.
- Perform spa treatments in a safe, professional and hygienic manner.
- Recommend treatment aftercare and sell spa retail products.
- Maintain ample inventory of necessary products to perform treatments, all in an orderly and neat fashion.
- Maintain the high standards of the treatment rooms and its inventory and equipment.
- Report for appointments on time and thoroughly review appointments before completing each service.
- Always maintain a courteous, friendly and professional demeanour with guests/members.
- Assist in the operations of the spa, reception, thermal areas and whenever possible for spa guests and colleagues.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications, Skills & Experience
Essential
- Maintain current professional license.
- NVQ Level 3 or equivalent.
- Minimum of 2 years’ experience as a spa therapist.
- Passion for wellness and previous experience working in luxury spas.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whilst on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
- Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.
- Belonging: We celebrate our differences. We support each other and we always stand together.
- Integrity: We build trust through mutual respect and being authentic.
- Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.
- Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
About the Application Process
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. We aim to respond to every application promptly, however if you do not hear from us within 2 weeks, please assume your application has not been successful at this time.
Spa Therapist in London employer: jobr.pro
At jobr.pro, we pride ourselves on being an excellent employer by fostering a flexible and culturally diverse work environment in Exeter. Our commitment to personal development ensures that employees have ample opportunities for growth while enjoying attractive benefits, making it a rewarding place to advance your career in the transport infrastructure sector.
StudySmarter Expert Advice🤫
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We think you need these skills to ace Spa Therapist in London
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
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How to prepare for a job interview at jobr.pro
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In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
