At a Glance
- Tasks: Lead global customer success strategy and inspire a high-performing team.
- Company: Join AlphaSense, a leader in AI-driven market intelligence.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact by enhancing customer relationships and driving innovation.
- Qualifications: 10+ years in SaaS customer success and proven leadership experience.
The predicted salary is between 90000 - 120000 £ per year.
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About the Role: We're looking for a Senior Director, Customer Success to own the strategy and execution of our global customer success organization within our Corporates and Consulting business. This is a senior leadership role at the center of how AlphaSense retains, expands, and deepens relationships with our most strategic customers and builds the team, programs, and infrastructure to do it at scale.
As a key member of the Customer Success leadership team, you'll lead a group of high-performing managers and individual contributors, partnering closely with Sales, Account Management, Product, and Marketing to drive measurable outcomes across the full customer lifecycle. You'll set the vision for how we deliver value across our Corporates and Consulting customer base and own the results.
What You'll Do:
- Own Global CS Strategy & Execution: Define and drive the overarching strategy for the global customer success organization for the Corporates and Consulting business, translating business objectives into team priorities, coverage models, and scalable programs.
- Lead High-Performing Managers: Build, develop, and inspire a team of high performing reps and CS managers, creating a culture of accountability, coaching, and continuous improvement across the organization.
- Drive Adoption & Advocacy at Scale: Develop and execute strategies that deepen product adoption, accelerate time‑to‑value, and turn customers into long‑term advocates with particular emphasis on our GenAI capabilities.
- Build + Scale Digital Success: Take full ownership of the digital success program, including managing day‑to‑day operations and holding accountability for renewal and retention outcomes across the customer base.
- Strategic Account Oversight: Partner with Sales and Account Management leadership to ensure the right coverage and resource allocation across our highest‑value accounts.
- Operational Excellence: Build and institutionalize scalable playbooks, frameworks, and data‑driven practices that elevate the performance of the entire CS function.
- Cross-Functional Leadership: Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go‑to‑market motions, and customer‑facing initiatives.
Who You Are:
- A seasoned customer success leader with 10+ years in client‑facing SaaS roles and 4+ years leading managers or multi‑tiered teams.
- A proven track record of owning adoption outcomes at scale while connecting team actions back to those outcomes.
- An experienced leader who has owned and delivered against renewal/retention targets.
- A strategic thinker who translates high‑level business goals into executable team programs and measurable results.
- An exceptional executive communicator who can influence C‑suite stakeholders internally and externally with clarity and credibility.
- A data‑driven operator who builds systems and uses insights to continuously improve team performance and customer outcomes.
- Someone who thrives in fast‑paced, high‑growth environments and has a track record of building for scale.
- Preferably located in the ET or GMT timezones.
AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Senior Director, Customer Success in London employer: jobr.pro
AlphaSense is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in a fast-paced, high-growth environment. With a commitment to professional development and a focus on collaboration across teams, employees have ample opportunities for growth and innovation, particularly in the exciting field of AI-driven market intelligence. Located in New York City, AlphaSense offers a vibrant urban setting that enhances both personal and professional experiences, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director, Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AlphaSense on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding AlphaSense's products and their impact on customer success. Show us how your experience aligns with their mission and how you can drive adoption and advocacy at scale.
✨Tip Number 3
Practice your executive communication skills. You’ll need to influence C-suite stakeholders, so be ready to articulate your vision clearly and confidently. Mock interviews with friends can help!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the AlphaSense team.
We think you need these skills to ace Senior Director, Customer Success in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Director, Customer Success role. Highlight your experience in customer success and leadership, and show how your skills align with our mission at AlphaSense.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to illustrate how you’ve driven customer success and retention.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can connect with our customers and inspire their team, so don’t be afraid to show us who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at AlphaSense.
How to prepare for a job interview at jobr.pro
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to AlphaSense. Understand how to measure adoption, retention, and customer satisfaction. Be ready to discuss how you've used data to drive results in previous roles.
✨Showcase Your Leadership Style
As a Senior Director, you'll need to inspire and lead teams. Prepare examples of how you've built high-performing teams and fostered a culture of accountability and continuous improvement. Highlight your experience in coaching and developing talent.
✨Align with Their Vision
Familiarise yourself with AlphaSense's mission and recent developments, especially regarding their GenAI capabilities. Be prepared to discuss how you can contribute to their strategy and execution in customer success, aligning your vision with theirs.
✨Prepare for Cross-Functional Collaboration
This role requires working closely with Sales, Product, and Marketing. Think of examples where you've successfully collaborated across departments to achieve common goals. Emphasise your ability to communicate effectively with C-suite stakeholders.
