At a Glance
- Tasks: Conduct night audits, assist guests, and ensure smooth hotel operations overnight.
- Company: Join the vibrant team at Novotel London Blackfriars.
- Benefits: Earn £15.30 per hour, enjoy hotel discounts, and complimentary stays.
- Other info: Flexible shifts with opportunities for training and development.
- Why this job: Be the face of the hotel at night and make guests feel welcome.
- Qualifications: Customer service skills and a friendly personality are essential.
The predicted salary is between 15.3 - 15.3 £ per hour.
We are searching for a fun and enthusiastic full‐time Night Auditor at Novotel London Blackfriars. Our Night Auditor will report to the Front Office Manager and work under the direction of the Night Manager during overnight operations. As the hotel's representative overnight, you will act on behalf of senior management, meeting guest expectations while ensuring a smooth and efficient night operation.
You are required to be fully flexible across week nights and weekends, with shift patterns alternating between 8.45 pm – 7.00 am or 9.45 pm – 8.00 am, four days a week. Some flexibility is also needed for occasional day shifts to cover annual leave and sickness.
Success in this role requires strong organisational and communication skills, a keen eye for detail, and the ability to work independently. You will be responsible for completing accurate night audit processes and maintaining the hotel's financial and operational reporting.
Key responsibilities include:
- Conducting end‐of‐day financial audits, including reconciling accounts, verifying transactions and ensuring accuracy of financial records.
- Facilitating check‐in and check‐out processes during overnight hours, ensuring accuracy of room charges, payments and guest information.
- Generating and distributing daily reports summarising financial transactions, room occupancy, and other relevant information for management review.
- Acting as the primary hotel representative overnight, ensuring the smooth operation of the hotel in the absence of senior management.
- Assisting guests during overnight hours, responding to enquiries, handling reservations and supporting late‐night arrivals and early departures.
- Proactively resolving guest concerns, aiming for positive and mutually beneficial outcomes.
- Monitoring hotel safety and security systems overnight, working alongside the hotel's dedicated security team, responding appropriately to incidents, alarms or emergencies and escalating issues as required.
- Assisting with the preparation or service of the night menu and ensuring guest requests for food or beverages are handled efficiently.
Qualifications:
- Previous experience using a Property Management System (Opera Cloud desirable, but not essential).
- Exceptional customer service, communication and time‐management skills.
- A friendly and warm personality with immaculate grooming and presentation.
- Ability to work unsupervised.
- Willingness to use initiative and strong problem‐solving skills.
- Proactive, resourceful approach with high accuracy and attention to detail.
Additional Information:
- Hourly rate: £15.30 per hour.
- A Discount Card to be used in Accor Hotels Worldwide.
- Complimentary stays in UK hotel (Bonus Breaks Vouchers – subject to availability and T&C).
- Training & Development.
- Additional holidays with service.
- Recommend a friend scheme; Employee Advisory Service.
Please Note – The successful candidate must already have eligibility to work in the UK.
Night Auditor in London employer: jobr.pro
At Novotel London Blackfriars, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contributions. As a Night Auditor, you'll enjoy competitive pay, comprehensive training, and unique benefits such as complimentary hotel stays and discounts across Accor Hotels worldwide, all while working in a dynamic environment that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like jobr.pro. It’s a fun way to stand out and demonstrate what you bring to the table!
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Don't be shy about reaching out to jobr.pro directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Auditor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about jobr.pro and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at jobr.pro
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
