At a Glance
- Tasks: Plan and execute amazing events for up to 200 guests, ensuring everything runs smoothly.
- Company: Join a vibrant team at Pullman London St Pancras, known for its exceptional service.
- Benefits: Gain valuable experience, competitive pay, and opportunities for career growth in the events industry.
- Other info: Dynamic role with potential to manage larger events as you grow.
- Why this job: Be at the heart of exciting events and make lasting memories for clients and guests.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Overview of duties
Assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies, providing excellent customer service at all times to all customers. In this role, you will assist in planning and executing meetings, events, and conferences for up to 200 guests, from start to finish. You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event. The role itself is a junior role; you will be looking after short leads bookings but will also be able to take larger events in charge after a few months in the company. You will be looking after bookings from A to Z, including small and large events.
Main responsibilities
- Respond to enquiries from agents/clients by phone and email within time limit and in a professional manner (24h).
- Practice efficient and effective yield management in line with guidelines and in consultation with the Meeting and Events Manager.
- Promote special offers where appropriate and maximise each and every sales opportunity.
- Prepare contracts and ensure maximum conversion of all business taken in the Pullman London St Pancras diary.
- Ensure all business is chased and departmental guidelines are followed.
- Ensure that all details are clearly communicated in a professional and timely manner.
- Conduct show-rounds for existing bookings and for new clients in a timely and professional manner.
- Conduct site inspections and requirements meetings with clients promoting the hotel to its best advantage at all times.
- Ensure client receives a detailed event order in advance of their event.
- Communicate this information in a timely and accurate way to all operational departments.
- Produce and distribute weekly sheets listing forthcoming events.
- Attend the pre-convention meeting as required.
- Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event.
- Receive feedback from the client during and after the event via the Client Questionnaire and post-event call.
- Resolve any client disputes and complaints in a professional manner and within guidelines issued. Feedback all comments relevant to Pullman London St Pancras personnel.
- Ensure accounting procedures are adhered to at all times – obtain prepayments, reconcile and check final invoices and send to the client within 48 hours of departure.
Meeting and Events Coordinator in London employer: jobr.pro
At jobr.pro, we pride ourselves on being an excellent employer by fostering a flexible and culturally diverse work environment in Exeter. Our commitment to personal development ensures that employees have ample opportunities for growth while enjoying attractive benefits, making it a rewarding place to advance your career in the transport infrastructure sector.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting and Events Coordinator in London
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like jobr.pro.
We think you need these skills to ace Meeting and Events Coordinator in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at jobr.pro and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at jobr.pro!
How to prepare for a job interview at jobr.pro
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at jobr.pro. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at jobr.pro. Your motivation can often outweigh experience, so let that passion shine through!
