At a Glance
- Tasks: Redesign and rebuild claims operations using innovative technology and operational excellence.
- Company: Join ClaimSorted, a pioneering AI-native Third Party Administrator in the insurance sector.
- Benefits: Competitive salary, equity options, and a fast-paced work environment with high ownership.
- Other info: Work closely with founders and build a culture of excellence and urgency.
- Why this job: Make a real impact by redefining the future of claims handling in insurance.
- Qualifications: 7-15 years of claims experience with strong technical expertise and leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
A Company That Matters. Insurance exists to support people at their most vulnerable, after an accident, illness, theft, fire, or crisis. Claims are the moment of truth. That’s why we’re passionate about making every claim more empathetic, more efficient, and more human.
ClaimSorted is an AI-native Third Party Administrator that manages claims operations for insurers across auto, property, travel, gadget, pet, renters, and liability. We combine world-class claims talent with proprietary AI systems to deliver dramatically faster resolutions, lower leakage, and a fundamentally better customer experience.
We’re backed by some of the largest funds in the world Y Combinator, Atomico, and Eurazeo, and already manage claims for MGAs and insurers across the US, UK, and Europe, including publicly traded companies and some of the most well-known household names. Now we’re looking for a Head of Claims to help redefine how claims should operate in the modern world. Not optimize around the edges. Not maintain legacy processes. Rebuild the function entirely.
The Role
This is not a traditional insurance leadership role. We are looking for someone who sees claims as an operational, technical, and product problem - not just a people-management problem. Your mission will be to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle. You’ll build systems that scale. You’ll coach technical excellence into the organization. You’ll personally handle claims to stay close to reality. You’ll make hard decisions under pressure. And you’ll help create the operational model that defines the future of claims. This role is for someone ambitious enough to believe the industry can operate radically better than it does today.
What You’ll Do
- Rebuild claims operations from first principles
- Redesign workflows, escalation structures, QA systems, and claims governance
- Identify operational bottlenecks and eliminate unnecessary complexity
- Build scalable claims standards across multiple lines of business and regions
- Partner with product and engineering teams to automate and improve workflows using AI
Own technical claims excellence
- Define claims handling standards across auto, property, liability, travel, renters, and other products
- Own governance for complex, high-risk, litigated, or precedent-setting claims
- Drive improvements in leakage, fraud prevention, recoveries, and audit performance
- Review difficult claims personally and make final technical decisions where needed
Build elite claims teams
- Hire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlers
- Raise the technical bar across the organization
- Create coaching systems, calibration frameworks, and technical training
- Build a culture of ownership, urgency, and high standards
Partner with customers
- Act as the senior claims expert in customer and partner meetings
- Support launches, audits, escalations, and strategic insurer discussions
- Build trust with carriers, MGAs, brokers, and enterprise partners
Why Join ClaimSorted
- Work on one of the largest unsolved problems in insurance
- Help define the future operating model for claims
- Work directly with founders
- High ownership and real impact
- Competitive compensation + meaningful equity
- Fast-moving environment with exceptional people
- Opportunity to build a category-defining company
Experience
- 7–15 years of claims experience
- Deep technical claims expertise across auto, property, and liability
- Experience working in a startup or a scale up
- Experience leading claims operations and technical governance
- Experience managing Team Leads and Claims Managers
- Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks
- Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes
- Legal background strongly preferred
You should thrive here if you:
- Get frustrated by inefficient systems and want to rebuild them
- Care deeply about operational excellence
- Enjoy making difficult decisions under pressure
- Like being close to the work instead of managing from a distance
- Operate with urgency and intensity
- Prefer ownership over bureaucracy
- Want to build something industry-defining
Outcomes You’ll Own
- Claims quality and technical accuracy
- Leakage reduction
- Complaint rates
Head of Claims in London employer: jobr.pro
ClaimSorted is an exceptional employer that empowers its employees to redefine the future of claims handling in the insurance industry. With a fast-moving environment, competitive compensation, and meaningful equity, we foster a culture of ownership and operational excellence, allowing you to make a real impact while working alongside talented individuals. Join us to tackle one of the largest unsolved problems in insurance and build a category-defining company with direct access to founders and innovative technology.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims in London
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in claims. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your deep technical knowledge in claims. Share specific examples of how you've tackled operational challenges or improved processes in your previous roles.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how you can help redefine their claims operations. A little initiative goes a long way!
✨Tip Number 4
Prepare for the tough questions! In interviews, be ready to discuss how you would approach redesigning workflows or handling complex claims. Show that you’re not just a people manager but someone who can think critically about operational and technical challenges.
We think you need these skills to ace Head of Claims in London
Some tips for your application 🫡
Show Your Passion for Claims:When writing your application, let your enthusiasm for transforming the claims process shine through. We want to see how you can bring empathy and efficiency to the table, so share your vision for a better claims experience!
Be Specific About Your Experience:We’re looking for someone with solid claims expertise, so don’t hold back! Highlight your past roles, especially those where you’ve tackled operational challenges or led teams. The more specific you are, the better we can see how you fit into our mission.
Demonstrate Your Technical Savvy:Since this role is all about rethinking claims from a technical perspective, make sure to mention any relevant tech skills or experiences. Whether it’s working with AI systems or improving workflows, show us how you can leverage technology to enhance claims operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team at ClaimSorted!
How to prepare for a job interview at jobr.pro
✨Understand the Role Deeply
Before your interview, dive into the specifics of the Head of Claims role. Familiarise yourself with the operational, technical, and product aspects of claims handling. This will help you articulate how your experience aligns with their vision of rebuilding claims operations.
✨Showcase Your Technical Expertise
Be prepared to discuss your deep technical claims expertise, especially in areas like leakage reduction and fraud prevention. Bring examples from your past roles where you've successfully implemented changes or improvements, demonstrating your ability to drive operational excellence.
✨Demonstrate Your Leadership Style
Since this role involves building elite claims teams, be ready to share your approach to hiring, developing, and coaching talent. Highlight any frameworks or systems you've created that foster a culture of ownership and high standards within your teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you've had to make tough decisions regarding claims management. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
