Cyber Security Operations Manager in London

We are seeking a Security Operations Manager to lead and strengthen Frasers Group’s internal Security Operations Center (SOC), ensuring robust monitoring, detection, and response capabilities across our global retail, digital, cloud, and operational technology environments.

In this role, you will manage and mentor the SOC team, providing strategic direction and day-to-day operational oversight. You will participate in on-call rotations, ensuring rapid and effective response to security incidents, and maintain continuous improvement of detection and alerting capabilities to address emerging threats.

Key responsibilities include:

• Lead and develop the internal SOC team, fostering a proactive, high-performing security operations culture.
• Oversee monitoring and detection across enterprise IT, cloud, and operational technology systems, ensuring alerts and incidents are appropriately managed and escalated.
• Participate in on-call rotations, providing guidance and response expertise during security events.
• Ensure SOC detection tools and capabilities are up-to-date and aligned with evolving threat landscapes.
• Collaborate with vulnerability management, incident response, and GRC teams to integrate risk-informed security operations practices.
• Drive continuous improvement of SOC processes, playbooks, and metrics to enhance operational efficiency and threat visibility.
• Support compliance and regulatory requirements (e.g., PCI DSS), reducing the organisation’s overall risk exposure.

This role is based at least 3 days onsite a week at either our Shirebrook HQ, London office, or Accrington office.

Qualifications

What we are looking for:

• 2+ years experience in a similar role with technical expertise and leadership experience in a SOC environment.
• Strong knowledge of threat detection and incident response.
• Passionate about protecting enterprise and OT environments in a complex, global organisation.
• Experience with SOAR/automation.
• Strong communication skills and experience building relationships across departments.

Desirable

• CISSP (Certified Information Systems Security Professional)
• CISM (Certified Information Security Manager)
• GCIA/GCIH/GSEC or other SANS certifications related to security monitoring and incident response
• Cloud security certifications (CCSP, AWS Security Specialty, Azure Security Engineer)

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

• Frasers Champion – Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.
• Retail Reconnect – In order to build the planet's most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse.
• Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact.
• Employee Welfare
• Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs.
• Retail Trust – We know that it’s not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity.