At a Glance
- Tasks: Drive AI adoption and manage relationships with small law firms to boost their success.
- Company: Join Thomson Reuters, a leader in legal tech innovation and customer-centric solutions.
- Benefits: Enjoy flexible work arrangements, competitive benefits, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to inclusion and social impact.
- Why this job: Make a real-world impact by transforming the legal industry with cutting-edge technology.
- Qualifications: Experience in account management or sales, with a passion for technology and customer success.
The predicted salary is between 40500 - 49500 £ per year.
Thomson Reuters is looking for a dynamic and customer-focused Client Executive - Small Law to join our growing Small Law sales team. This role is central to protecting and growing revenue across a large portfolio of small law firm customers, while championing the adoption of Thomson Reuters' newest AI-powered solutions that are transforming how legal professionals work.
You will act as a trusted advisor to your customer base - combining relationship management, risk-based prioritization, and consultative selling to ensure customers realize the full value of their Thomson Reuters solutions, while identifying opportunities to expand that value through upsell and cross-sell.
In this role as a Client Executive - Small Law, you will be responsible for:
- Retention & Risk Management: Own the retention and risk prioritization across a large book of law firm customers, using risk data and account health indicators to guide daily activity and focus effort where it matters most.
- Upsell & Growth: Helping sales executive to identify upsell opportunities within the existing customer base, aligning Thomson Reuters solutions to each customer's specific aims, goals, and workflows.
- AI Adoption & Transformation: Drive increased adoption of new and existing AI solutions, positioning Thomson Reuters as a partner in transforming how customers and their clients work.
- Customer Onboarding: Partner closely with the Sales Executive covering the same territory to ensure a seamless handoff and effective onboarding experience for new customers.
- Account Hygiene: Maintain accurate, up-to-date account and pipeline data (hygiene) within CRM systems to support accurate reporting and forecasting.
- Activity & KPI Management: Consistently meet or exceed defined activity KPIs, managing a high-volume book of business with strong organization and prioritization skills.
- Product Stickiness: Continuously seek out and implement ways to deepen product usage and embed Thomson Reuters solutions into customer workflows, increasing overall stickiness and reducing churn risk.
- Collaboration: Work cross-functionally with New Business, Customer Success, Product, and Marketing teams to deliver a joined-up customer experience across the territory.
- Customer Insight: Maintain a curious, consultative approach - staying close to customer needs, market trends, and competitor activity to inform account strategy.
To be considered for the role of Client Executive - Small Law, you will have:
- Proven experience in account management, customer success, or sales within a B2B environment (legal, SaaS, or professional services industry experience a plus).
- Strong organizational skills with the ability to manage a large, diverse portfolio of accounts efficiently.
- A curious, consultative mindset with genuine interest in understanding customer challenges and how technology (particularly AI) can solve them.
- Excellent interpersonal and relationship-building skills; comfortable engaging with stakeholders at all levels within law firms.
- Data-driven approach - comfortable using risk and usage data to priorities time and effort.
- Track record of achieving retention, upsell, and activity-based KPIs.
- Strong communication and collaboration skills, with experience working alongside New Business or Sales colleagues.
- Passion for technology and innovation, with an interest in AI's role in transforming the legal industry.
What's in it For You?
- Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media.
Client Executive in London employer: jobr.pro
At jobr.pro, we pride ourselves on being an excellent employer by fostering a flexible and culturally diverse work environment in Exeter. Our commitment to personal development ensures that employees have ample opportunities for growth while enjoying attractive benefits, making it a rewarding place to advance your career in the transport infrastructure sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at jobr.pro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like jobr.pro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to jobr.pro:Your cover letter is your chance to shine! Tell us why you want to work at jobr.pro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at jobr.pro!
How to prepare for a job interview at jobr.pro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
