IT Support Specialist

Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards. As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously. We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our European teams – and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications.

The role involves being the first line of defence for our employees' day-to-day technology experience in our UK or German office. You'll keep our people productive by resolving issues quickly, owning the device and account lifecycle, and ensuring meeting rooms, endpoints and SaaS tools 'just work'. You'll work closely with our wider IT Engineering team to spot recurring problems, automate them away, and continuously raise the bar on the quality of IT service across Helsing.

The day-to-day responsibilities include:

• Providing technical support to end-users via Slack, email, and in-person troubleshooting hardware, software, identity, and connectivity issues across macOS, Windows, and iOS.
• Owning and triaging tickets in Jira Service Management, ensuring timely resolution, clear communication, and appropriate escalation of complex issues to the IT Engineering team.
• Managing the full user and device lifecycle: onboarding, offboarding, joiners/movers/leavers, MDM enrolment, account provisioning, and access reviews.
• Proactively maintaining local video conferencing hardware, meeting rooms, printers, and other office IT, and providing hands-on support for company events and town halls.
• Administering day-to-day operations in Microsoft 365 (Entra ID, Exchange, SharePoint, Teams) and other SaaS tools used across Helsing.
• Building and maintaining documentation, runbooks, and self-service knowledge content to scale the team's impact.
• Identifying recurring issues and partnering with IT Engineering to design longer-term fixes and automations.

You should apply if you:

• Have 3+ years of experience in an IT support role, ideally including L2/L3 responsibilities in a fast-moving environment.
• Have hands-on experience supporting macOS, Windows, and iOS, and a solid grasp of identity, endpoint, and SaaS troubleshooting.
• Enjoy solving technical problems, are eager to learn new technologies, and have a genuine passion for helping others succeed.
• Can prioritise and manage multiple competing tasks calmly in a dynamic environment.
• Bring a proactive mindset and spot and resolve potential issues before they become outages or tickets.
• Have a customer-first attitude with strong communication skills and a focus on delivering an excellent user experience.
• Share our personal values: ownership, initiative, dedication to mission, speed, and inclusiveness.
• Feel strongly about the right of democracies to defend their sovereignty through the fielding of capabilities that bolster deterrence and decisive action.

Nice to have:

• Experience working with M365, more specifically Entra ID, Exchange and SharePoint.
• Experience working with Mobile Device Management tools like Intune, Jamf and JumpCloud.
• Experience working with PowerShell or Python to automate workflows.
• Hands-on experience with networking concepts like Zero Trust and VPN troubleshooting.
• Experience working in a fast-growing startup or a high-paced, dynamic environment.

Join Helsing and work with world-leading experts in their fields. Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. The work is unique, operating in a domain that has highly unusual technical requirements and constraints, where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world.

What we offer:

• A focus on outcomes, not time-tracking.
• Competitive compensation and VSOP options.
• Relocation support.
• Social and education allowances.
• Regular company events and all-hands to bring together employees as one team across Europe.
• A hands-on onboarding program (affectionately labelled 'Infraduction'), in which you will be building tooling and applications to be used across the company.

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity.