In-Store Commercial Manager, Kings Road

As the In-Store Commercial Manager, you are a key driver of both customer experience and commercial success. With a passionate team by your side, you lead with vision and precision—delivering operational excellence and inspiring service that brings the store to life. You’ll have the exciting opportunity to elevate the collection in a way that’s both creatively compelling and commercial, ensuring it resonates with customers while maximising sales potential. Your role is pivotal in shaping a dynamic, inviting atmosphere that enhances both direct and indirect customer service, driving performance and setting new standards for success.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
• Analyse sales data and collaborate with the Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
• Lead and manage store merchandising, sales initiatives, campaign execution, and stock level optimization to maximise commercial opportunities and drive performance.
• Support recruitment efforts and ensure effective onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans that support team progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, consistently delivering the best possible experience for every customer.
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance.

Qualifications

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritising their needs to deliver great service.
• Visual Merchandising: Experience managing store VM activations including window and mannequin changes, promotional set-ups and season-start layouts.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests. Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills preferable but not mandatory.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

This is a full-time position with a contract of 39 hours a week.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments feature garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.