At a Glance
- Tasks: Redesign claims operations and workflows to enhance efficiency and customer experience.
- Company: Join ClaimSorted, a pioneering AI-native Third Party Administrator in the insurance sector.
- Benefits: Competitive salary, equity options, and a fast-paced work environment.
- Other info: Opportunity to build a category-defining company with exceptional people.
- Why this job: Make a real impact by redefining how claims are handled in the modern world.
- Qualifications: 7-15 years of claims experience with strong technical expertise and leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
A Company That Matters Insurance exists to support people at their most vulnerable, after an accident, illness, theft, fire, or crisis. Claims are the moment of truth. That’s why we’re passionate about making every claim more empathetic, more efficient, and more human. ClaimSorted is an AI-native Third Party Administrator that manages claims operations for insurers across auto, property, travel, gadget, pet, renters, and liability. We combine world-class claims talent with proprietary AI systems to deliver dramatically faster resolutions, lower leakage, and a fundamentally better customer experience.
Now we’re looking for a Head of Claims to help redefine how claims should operate in the modern world. This is not a traditional insurance leadership role. We are looking for someone who sees claims as an operational, technical, and product problem - not just a people-management problem. Your mission will be to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle.
What You’ll Do
- Rebuild claims operations from first principles
- Redesign workflows, escalation structures, QA systems, and claims governance
- Identify operational bottlenecks and eliminate unnecessary complexity
- Build scalable claims standards across multiple lines of business and regions
- Partner with product and engineering teams to automate and improve workflows using AI
- Own technical claims excellence
- Define claims handling standards across auto, property, liability, travel, renters, and other products
- Own governance for complex, high-risk, litigated, or precedent-setting claims
- Drive improvements in leakage, fraud prevention, recoveries, and audit performance
- Review difficult claims personally and make final technical decisions where needed
- Build elite claims teams
- Hire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlers
- Raise the technical bar across the organization
- Create coaching systems, calibration frameworks, and technical training
- Build a culture of ownership, urgency, and high standards
- Act as the senior claims expert in customer and partner meetings
- Support launches, audits, escalations, and strategic insurer discussions
- Build trust with carriers, MGAs, brokers, and enterprise partners
Why Join ClaimSorted
- Work on one of the largest unsolved problems in insurance
- Help define the future operating model for claims
- Work directly with founders
- High ownership and real impact
- Competitive compensation + meaningful equity
- Fast-moving environment with exceptional people
- Opportunity to build a category-defining company
Experience
- 7–15 years of claims experience
- Deep technical claims expertise across auto, property, and liability
- Experience working in a startup or a scale up
- Experience leading claims operations and technical governance
- Experience managing Team Leads and Claims Managers
- Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks
- Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes
- Legal background strongly preferred
You should thrive here if you:
- Get frustrated by inefficient systems and want to rebuild them
- Care deeply about operational excellence
- Enjoy making difficult decisions under pressure
- Like being close to the work instead of managing from a distance
- Operate with urgency and intensity
- Prefer ownership over bureaucracy
- Want to build something industry-defining
Outcomes You’ll Own
- Claims quality and technical accuracy
- Leakage reduction
- Complaint rates
Head of Claims employer: jobr.pro
At ClaimSorted, we are redefining the insurance landscape by transforming claims handling into a seamless, efficient, and empathetic process. As an employer, we offer a dynamic work culture that prioritises innovation and operational excellence, providing our employees with significant growth opportunities and the chance to make a real impact in a fast-paced environment. Join us to tackle one of the industry's biggest challenges while working alongside exceptional talent and enjoying competitive compensation and meaningful equity.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in claims. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your deep technical knowledge in claims. Share specific examples of how you've tackled operational challenges or improved processes in your previous roles.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. In interviews, expect to discuss how you would approach redesigning workflows or handling complex claims. Prepare some case studies from your past experiences that showcase your ability to think critically and act decisively.
✨Tip Number 4
Apply through our website! We’re all about finding the right fit, so make sure your application stands out. Tailor your CV and cover letter to reflect how your experience aligns with our mission at ClaimSorted. Let’s redefine claims together!
We think you need these skills to ace Head of Claims
Some tips for your application 🫡
Show Your Passion for Claims:When you write your application, let your enthusiasm for transforming the claims process shine through. We want to see how you can bring empathy and efficiency to the table, so share your thoughts on why this role excites you!
Be Specific About Your Experience:We’re looking for someone with a solid background in claims. Make sure to highlight your relevant experience, especially any technical expertise or leadership roles you've held. The more specific you are, the better we can see how you fit into our vision.
Demonstrate Your Problem-Solving Skills:This role is all about rethinking and rebuilding claims operations. Use your application to showcase examples of how you've tackled complex problems in the past. We love seeing candidates who can think outside the box!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at jobr.pro
✨Understand the Role Deeply
Before your interview, dive into the specifics of the Head of Claims role. Familiarise yourself with the challenges in claims operations and think about how you would approach redesigning workflows and governance. This will show your passion for operational excellence and your readiness to tackle complex problems.
✨Showcase Your Technical Expertise
Be prepared to discuss your deep technical claims expertise, especially in auto, property, and liability. Bring examples of how you've previously improved claims processes or handled difficult claims. This will demonstrate your capability to own technical claims excellence and drive improvements.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world scenarios related to claims handling, fraud prevention, and decision-making under pressure. Think through your past experiences and be ready to articulate how you would handle similar situations at ClaimSorted.
✨Emphasise Collaboration and Leadership
Highlight your experience working with cross-functional teams, particularly with product and engineering. Discuss how you’ve built elite teams and raised technical standards in previous roles. This will illustrate your ability to partner effectively and lead a culture of ownership and urgency.
