At a Glance
- Tasks: Welcome guests, manage bookings, and handle payments with a smile.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Dynamic multicultural environment with supportive colleagues.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Passion for service, teamwork, and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Qualifications: Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Front Office Agent employer: jobr.pro
Join our vibrant hotel team where we prioritise exceptional guest experiences and foster a supportive work culture. With opportunities for professional growth and development, you will thrive in a multicultural environment that values your unique contributions. Enjoy competitive benefits and the chance to be part of a dynamic team dedicated to creating memorable stays for our guests.
