Experience Design Vice President

Shape the future of our enterprise user experiences with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in Digital Enablement, you will play a pivotal role in shaping the user experience across our internal enterprise-wide products and services. Leveraging your deep knowledge of design and research practices to lead strategically important, whole of bank, cross-line of business initiatives and develop innovative solutions that align with business requirements and user needs.

As a subject matter expert, you will collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall experience for our many thousands of clients and users.

Job Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Diagram user experience flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Work with a cross-functional team of designers, copywriters, researchers to collaborate on desired user outcomes and designs.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
• Analyze trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across the platforms we support.
• Proven experience designing complex B2B / enterprise or fintech SaaS products (multi‑persona, roles/permissions, complex systems and environments).
• Portfolio showing depth in problem framing, systems thinking, workflow optimisation, and measurable impact (not only final screens).
• Strength in simplifying complicated information and processes into elegant experiences.
• Ability to reconcile competing stakeholder needs (compliance vs. speed, configurability vs. simplicity).
• Fluency in modern web & mobile patterns; awareness of technical constraints (APIs, microservices, data latency, security).
• Experience leveraging product analytics (e.g., funnels, cohort, event models) to guide design decisions and inform research activities.
• Design system usage and contribution experience.

Required qualifications, capabilities, and skills

• 10+ years of experience or equivalent expertise in user experience design, strategic design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Demonstrated ability in translating complicated nebulous concepts into tangible and understandable artefacts.
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making.
• Exceptional attention to detail.
• Experience working on large scale digital experience transformations or zero-to-one design and build programs.
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience.
• Facilitation skills.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.