Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design innovative service solutions for ATM products and enhance operational efficiency.
- Company: Join NCR Atleos, a leader in expanding financial access globally.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact on service design and reliability in the financial sector.
- Qualifications: 3+ years in ATM hardware or product development with strong communication skills.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
The incumbent will become a member of the NCR Atleos Service Design and Engineering team responsible for ensuring Design for Serviceability and Reliability in ATM product line. The main function of the Service Design Analyst is to design service solutions associated with software and hardware products. The successful applicant will be responsible for ensuring effective serviceability for a variety of ATM products and modules.
The main focus areas are the reduction of failures/incidents and Mean Time to Repair through strong linkage with the product realization process, designing efficient and cost-effective service philosophies. The Service Design Analyst is also accountable to perform proactive lifecycle management on both product and service performance.
The associate will work with the Service Product Management/Marketing personnel to define the service requirements for new product solutions and ensure these requirements are met through the Product Realization Process. The associate will be responsible for defining the service philosophy for the products, establishing the cost factors associated with the service and proactively monitoring the performance of the products in the field. The associate will also have responsibility for creating the recommended spare parts list and initial parts provisioning.
Key Areas of Responsibility
- New Product Introduction Planning: Define, sponsor and prioritize Services requirements. Review and sign off functional specification; Ensure services content in Schedule D for purchase agreements.
- New Product Introduction Realization: Define and release Field Replaceable Units - Spare Parts Procurement Requests/Recommended Spare Parts Lists; Develop services costs and create and implement Service IDs; Define and validate training and publications – Part Information Manuals, Service Manuals, and Site Preparation; Deliver support plans and risk assessments. Review and sign off Development Releases on behalf of Services.
- Manage Part Not on File requests.
- Product Lifecycle: Develop product performance plans; Analysis of work orders and parts usage data; Effective Last Time Buy planning; Implement new service design and practice. Support and sponsor Field Retrofit Order activity; Deliver effective field communications; Champion services requirements during cost reduction activity – Total Cost of Ownership analysis.
- Implement specific incident and MTTR reduction initiatives.
- Support Field Technical Support Specialists, Level 3 support organizations, and Services Supply Line Management as Subject Matter Expert.
Basic Qualifications
- ATM hardware experience
- Services operational knowledge (service delivery, repair quality, remote support) and/or Product Development experience of 3+ years
- Experience with Product Lifecycle Management, Design for Serviceability and Reliability concepts
- Understanding of financial data, systems and process
- Self-motivated, customer focused
- Strong written and oral communication skills
- Strong leadership skills
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Service Design Analyst in Dundee employer: jobr.pro
Contact Detail:
jobr.pro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Analyst in Dundee
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at NCR Atleos. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in action! If you can, create a portfolio or case studies that highlight your experience with service design and ATM products. Visuals can make a big impact!
✨Tip Number 3
Prepare for interviews by diving deep into NCR Atleos' values and recent projects. Tailor your answers to show how you can contribute to their mission of expanding financial access.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Service Design Analyst in Dundee
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Design Analyst role. Highlight your experience with ATM hardware and service operational knowledge, as these are key areas we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills in product lifecycle management and design for serviceability can benefit NCR Atleos. Use specific examples to illustrate your impact in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate strong written communication skills, so make sure your application reflects that by avoiding jargon and being straightforward.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is seen by the right people and helps us streamline the process. Plus, it’s super easy!
How to prepare for a job interview at jobr.pro
✨Know Your ATMs
Make sure you brush up on your knowledge of ATM hardware and serviceability concepts. Familiarise yourself with the specific products NCR Atleos offers and think about how your experience aligns with their needs. This will show that you're not just interested in the role, but also invested in the company’s mission.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully reduced failures or improved service delivery in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Understand Lifecycle Management
Get a good grasp of product lifecycle management and how it relates to service design. Be ready to talk about how you’ve managed product performance plans or dealt with parts usage data in the past. This will highlight your analytical skills and understanding of the role's responsibilities.
✨Communicate Clearly
Strong communication is key for this role, so practice articulating your thoughts clearly and confidently. Prepare to explain complex ideas simply, as you may need to convey technical information to non-technical stakeholders. This will demonstrate your leadership potential and customer focus.
