At a Glance
- Tasks: Build relationships with embassies and high-end clients to boost hotel reputation.
- Company: Iconic London hotel known for luxury and exceptional service.
- Benefits: Competitive salary, enhanced pension, health plans, and global development opportunities.
- Other info: Dynamic role with opportunities for creativity and relationship building.
- Why this job: Join a prestigious team and make a mark in the luxury hospitality industry.
- Qualifications: 3+ years in luxury sales with strong Middle East connections.
The predicted salary is between 80000 - 100000 £ per year.
An exceptional opportunity presents itself to be part of an iconic London Hotel. Reporting into the Director of Sales, you will work to establish relationships with embassies, family offices, government offices, bookers, agents, agencies, DMCs and private clients in the UK and overseas. You will firmly position Raffles London at The OWO as one of the leading hotels in London for high-end Middle Eastern clientele and Diplomatic business.
What are we looking for?
- Someone who is organised and efficient
- Someone who possesses excellent interpersonal and communication skills
- Someone who has a minimum of 3 years’ experience in a similar role in a luxury environment
- Someone who has an extensive network of contacts and relationships within the Middle East market and Diplomatic networks
Key Responsibilities
- To fully penetrate the Middle East and Diplomatic markets for Raffles London and build its reputation as one of the top luxury hotels in London for official delegations, business, leisure, family and extended stays
- To work with the Director of Sales & Marketing and the Director of Sales to create and implement a sales strategy in accordance with budget
- To attend sales missions, networking events, trade shows and exhibitions as required
- Prospecting opportunities through telephone calls, virtual presentations and in-person visits in order to research, penetrate and develop new accounts
- To identify and lead the account management of key clients to ensure revenue is maximized
- To create a portfolio of top accounts and keep consistently updated
- To identify potential changes in the market in a timely manner and pivot to ensure that revised strategies are quickly in place to stimulate alternative demand channels
- To monitor competitor activity in the market and to be consistently up to date with school holiday schedules, state visits, cultural occasions and political and economic change
- To coordinate logistics & funding and accompany fam trips to Raffles London to increase awareness, knowledge and loyalty among key opinion leaders and top bookers from the Middle East & Diplomatic markets
- To work closely with the on-property Reservations Team to ensure all requests are dealt with in a timely manner and are presented with creativity and imagination
- To have a good understanding of revenue management and work collaboratively with the Director of Revenue Strategy to achieve hotel goals
- To manage the sales system to ensure all information is correct and updated and that all bookings, enquiries and activities are logged to maintain a comprehensive account management system and clean database
- To work within the boundaries of the budgeted and forecasted sales expenses
- To ensure payment schedules are made clear to clients and are always adhered to
- To submit reports to the Director of Sales when required
- To ensure clear, positive and regular communication with the Accor National Account Managers, the Regional Sales Offices and the Luxury Sales Team and to work collaboratively to achieve all goals
- To work with the Director of Sales and the Director of Communications on trade marketing pieces and other ad hoc marketing and promotional activities that will support the sales strategy
- To be entrepreneurial, highly creative and think beyond the boundaries
- To have a very strong knowledge of hotel operations and be ‘hands on’ for VIP arrivals, delegations and throughout high-profile stays
- To take time to get to know customers, to build lasting relationships and be always committed to service excellence
Benefits
- You will be offered a competitive salary
- Enhanced Pension Scheme
- Sales Incentive Scheme
- Life Assurance
- Health Cash Plan
- Employee Assistance Programme
- Employee benefit card offering discounted rates at Accor worldwide
- Worldwide development opportunities across Accor’s extensive brand portfolio
Director of Diplomatic & Middle East Sales employer: jobr.pro
Raffles London at The OWO is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the luxury hospitality sector. With competitive salaries, enhanced benefits, and opportunities for worldwide career advancement across Accor's extensive brand portfolio, this iconic London hotel is dedicated to fostering lasting relationships and delivering service excellence, making it an ideal workplace for those passionate about high-end sales in the Middle Eastern and diplomatic markets.
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We think this is how you could land Director of Diplomatic & Middle East Sales
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We think you need these skills to ace Director of Diplomatic & Middle East Sales
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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✨Know Your Menu Inside Out
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