At a Glance
- Tasks: Drive customer success by managing relationships and ensuring value from our AI-driven platform.
- Company: Join Juicebox, a fast-growing AI SaaS company transforming the recruitment landscape.
- Benefits: Competitive salary, commission structure, lunch stipend, and a collaborative work environment.
- Other info: Work in a dynamic London office with opportunities for professional growth.
- Why this job: Be part of a mission to revolutionise hiring with innovative AI solutions and make a real impact.
- Qualifications: 3+ years in Customer Success or Account Management with a proven track record.
The predicted salary is between 100000 - 130000 £ per year.
About Juicebox
Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M USD in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
The Role
Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts. Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously. You’ll help define what Customer Success looks like in an AI‑first world at a hyper‑growth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You’ll do it alongside a low‑ego, collaborative team and work directly with a VP of CS who has built world‑class organizations at Gong, Slack, and Zendesk.
You Will
- Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
- Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
- Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
- Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
- Identify and close expansion opportunities across teams, stakeholders, and product offerings.
- Build trusted, multi‑threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
- Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
- Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.
You Have
- 3+ years in Customer Success, Account Management, or Sales with ownership of a revenue target and a portfolio of 50–200 accounts.
- A track record of exceeding commercial goals and driving customer growth.
- The ability to manage multiple customer conversations and priorities simultaneously.
- A builder mindset and comfort operating in ambiguity before a playbook exists.
- Executive presence and confidence engaging senior stakeholders.
- Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.
Location
In or willing to relocate to London (in‑person 5 days a week).
Compensation
100-130K GBP base salary, based on experience. Commission on top for OTE of 110K - 160K GBP. Lunch stipend.
Customer Success Manager employer: jobr.pro
Juicebox is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, team members benefit from direct mentorship from industry leaders and the opportunity to shape the future of Customer Success in an AI-driven landscape. The company fosters a low-ego culture that values creativity and teamwork, making it an ideal place for those looking to make a meaningful impact while enjoying competitive compensation and benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at jobr.pro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like jobr.pro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to jobr.pro:Your cover letter is your chance to shine! Tell us why you want to work at jobr.pro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at jobr.pro!
How to prepare for a job interview at jobr.pro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
