At a Glance
- Tasks: Be the first point of contact for customers needing technical support and resolve common issues.
- Company: Join Radius, a forward-thinking global business in telecoms and technology solutions.
- Benefits: Enjoy a pension plan, life assurance, wellness assistance, and career development opportunities.
- Other info: Full training provided; ideal for high school and college students looking to grow.
- Why this job: Kickstart your telecoms career with hands-on experience and clear progression paths.
- Qualifications: Confident communicator with a customer-first mindset and eagerness to learn.
The predicted salary is between 22050 - 26950 £ per year.
Department: Customer Service & Operations
Company Description
Radius is an ambitious, forward-thinking global business that builds transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technological innovation, and we invite you along on this journey.
Job Description
We’re looking for a motivated, customer-focused individual to join our expanding support team. This is an entry-level role, ideal for anyone looking to begin their career in telecoms with clear progression opportunities. You’ll be the first point of contact for customers needing help with broadband and phone systems, gaining hands-on experience in logging and triaging support requests, solving common issues, and keeping users updated in a professional way. With the right attitude and commitment, you’ll have the chance to develop your skills and progress into more advanced technical roles.
Key Responsibilities
- Be the first point of contact for inbound technical support via phone and ticketing system
- Log and triage support tickets, capturing all relevant details
- Resolve straightforward issues such as password resets, call routing queries and basic troubleshooting
- Escalate more complex problems to 2nd Line Support with clear notes
- Keep customers informed with regular updates on ticket progress
- Monitor ticket queues to ensure quick responses and meet service levels
Qualifications Skills & Experience
- Confident communicator with a customer-first mindset
- Enthusiastic about learning new technology (full training provided)
- Logical thinker with good attention to detail
- Comfortable speaking on the phone and explaining things simply
- Reliable, proactive and eager to develop a career in telecoms
Desirable Qualifications (not essential)
- Any experience in customer service (retail, hospitality, call centre, etc)
- Interest in technology, broadband or mobile phones
- Awareness of VoIP or broadband systems (training will be provided)
Additional Information
- Pension plan
- Life assurance
- Electric Vehicle salary sacrifice scheme
- Employee assistance programme
- 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
- Time off for fertility treatment and in the event of pregnancy loss
- ‘Cycle to work’ scheme
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
Technical Support (Telecoms) - 1st Line in Crewe employer: jobr.pro
At jobr.pro, we pride ourselves on being an excellent employer by fostering a flexible and culturally diverse work environment in Exeter. Our commitment to personal development ensures that employees have ample opportunities for growth while enjoying attractive benefits, making it a rewarding place to advance your career in the transport infrastructure sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support (Telecoms) - 1st Line in Crewe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at jobr.pro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like jobr.pro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support (Telecoms) - 1st Line in Crewe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to jobr.pro:Your cover letter is your chance to shine! Tell us why you want to work at jobr.pro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at jobr.pro!
How to prepare for a job interview at jobr.pro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
