At a Glance
- Tasks: Lead strategic partnerships and manage relationships with top clients at ServiceNow.
- Company: Join a leading tech company focused on innovation and client success.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Inclusive workplace with opportunities for professional development and career advancement.
- Why this job: Make a real impact by driving growth for global accounts and enhancing customer experiences.
- Qualifications: 10+ years in client management and proven sales success in IT solutions.
The predicted salary is between 70000 - 90000 £ per year.
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
What you get to do in this role:
- Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.
- Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams.
- Oversee growth of global accounts, including development and deployment of worldwide resources.
- Build trust and deep multi-tiered relationships through assigned clients' organisation, from project/IT teams to CxO level.
- Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years of experience in client management, aligning account strategies to revenue opportunities.
- 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship management.
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organisations).
- Experience exceeding sales targets.
- Experience leading a virtual or matrixed team.
- Understanding of broad, macro-level business IT needs for a prospective client.
- Travel up to 50% (depending on geography/region).
Client Director HSBC employer: jobr.pro
At jobr.pro, we pride ourselves on being an excellent employer by fostering a flexible and culturally diverse work environment in Exeter. Our commitment to personal development ensures that employees have ample opportunities for growth while enjoying attractive benefits, making it a rewarding place to advance your career in the transport infrastructure sector.
