Senior Product Manager - Account Discovery in City of Westminster

We're looking for a Senior Product Manager to join the Wise Account team in London to lead Account Discovery—the product area responsible for helping customers unlock the full value of their Wise Account. You’ll own the strategy for how customers discover, adopt and deepen their use of Wise across spending and saving. Your mission is to guide customers from their first successful use case through to becoming engaged everyday account customers by creating intuitive, personalised discovery experiences across the product. You’ll work across multiple product teams to build the systems, surfaces and recommendations that connect customer journeys, helping people discover what’s most relevant to them at the right time. This includes everything from onboarding and navigation to dynamic recommendations and lifecycle‑aware product guidance.

Here’s how you’ll contribute to Wise:

• Define and execute the vision and strategy for Account Discovery, helping customers discover, adopt and repeatedly use the most valuable parts of Wise.
• Build the discovery platform that powers recommendations, onboarding and feature discovery across multiple product surfaces.
• Increase adoption of key spending and saving behaviours by improving first‑use activation, cross‑use‑case expansion and repeat usage.
• Partner closely with product and marketing teams across Wise to identify opportunities to connect customer journeys and drive account adoption.
• Use customer research, experimentation and data to identify where customers drop off and what nudges or product experiences will help them take the next step.
• Work closely with Engineers, Designers, Analysts and Researchers to prioritise and deliver the highest‑impact initiatives.
• Influence product strategy across teams, creating consistent discovery experiences rather than isolated feature promotions.
• Be hands‑on throughout the product lifecycle – from defining strategy and analysing experiments to unblocking delivery and measuring customer impact.

This role will give you the opportunity to:

• Define how millions of customers discover and adopt Wise beyond their first use case.
• Build a product‑wide discovery platform spanning recommendations, onboarding, navigation and customer journeys.
• Shape how multiple product teams promote and connect their experiences through a shared discovery system.
• Work on one of Wise’s most strategic growth opportunities: increasing everyday account adoption across spending and saving.
• Collaborate with world‑class engineers, designers, analysts and researchers to build products used by millions of customers globally.

Qualifications:

• You have 5+ years’ experience building customer‑facing digital products, ideally in growth, onboarding, discovery, recommendations or consumer product experiences.
• You have a strong product intuition combined with a data‑driven approach and enjoy using research and experimentation to solve customer problems.
• You think in terms of customer journeys and behavioural change, not just individual features.
• You enjoy working across multiple teams and influencing product direction without direct authority.
• You're comfortable working on platform products that enable many teams, balancing customer needs with broader business goals.
• You have a strong technical understanding and enjoy working closely with engineering on scalable product systems.
• You're highly hands‑on and happy to move between strategy, execution, analytics and delivery to maximise impact.
• Experience in fintech is helpful but not required.