Customer Success Manager in City of Westminster

City of Westminster Full-Time 60000 - 80000 £ / year (est.) No working from home possible

Apply Now

At a Glance

Tasks: Manage customer relationships, drive onboarding, adoption, and renewals while identifying expansion opportunities.
Company: Juicebox is a fast-growing AI SaaS company with over 5,000 customers, including Ramp and Notion.
Benefits: Competitive salary of 100-130K GBP plus commission, lunch stipend, and a collaborative team environment.
Other info: Position requires in-person presence in London five days a week.
Why this job: Shape Customer Success in an AI-first world at a hyper-growth company with a strong mission.
Qualifications: 3+ years in Customer Success or Account Management with a track record of exceeding revenue targets.

The predicted salary is between 60000 - 80000 £ per year.

About Juicebox

Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M USD in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

The Role

Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts. Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously. You’ll help define what Customer Success looks like in an AI‑first world at a hyper‑growth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You’ll do it alongside a low‑ego, collaborative team and work directly with a VP of CS who has built world‑class organizations at Gong, Slack, and Zendesk.

You Will

Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
Identify and close expansion opportunities across teams, stakeholders, and product offerings.
Build trusted, multi‑threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.

You Have

3+ years in Customer Success, Account Management, or Sales with ownership of a revenue target and a portfolio of 50–200 accounts.
A track record of exceeding commercial goals and driving customer growth.
The ability to manage multiple customer conversations and priorities simultaneously.
A builder mindset and comfort operating in ambiguity before a playbook exists.
Executive presence and confidence engaging senior stakeholders.
Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.

Location

In or willing to relocate to London (in‑person 5 days a week).

Compensation

100-130K GBP base salary, based on experience. Commission on top for OTE of 110K - 160K GBP. Lunch stipend.