At a Glance
- Tasks: Lead and motivate a team of Account Managers to achieve sales and service goals.
- Company: Join a leading foodservice business with a fun and supportive culture.
- Benefits: Competitive salary, huge discounts, generous holiday allowance, and career growth opportunities.
- Other info: Hybrid work option available for the right candidate.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: 2+ years in a team manager role, strong communication, and problem-solving skills.
The predicted salary is between 32926 - 32926 £ per year.
Contact Centre Team Manager – Account Manager
Working Monday to Friday 37.5 h £32,926 plus a competitive bonus structure - Excellent career development, discounted products and services, and much more!
We are currently recruiting an Account Manager Team Manager to join the Account Management team in our Tamworth Contact Centre. This could be a hybrid opportunity for the right person.
As a Brakes Team Manager you will be responsible for leading and motivating a team of up to 12 Account Managers. The role is directly accountable for recruitment, selection, and ongoing performance and development of team members, leading a culture of empowerment where every sales and service opportunity is realized. You will be provided with all the training and support necessary and will be a valuable member of the team, contributing to the success of our business while working with a great team of people and having fun along the way!
Typical responsibilities include:
- Direct management and motivation of up to 12 Account Managers, ensuring each individual is fully developed to their maximum potential.
- Support the Operations Manager in delivering the strategic plan for the department, including participation in projects as required by the business.
- Identify opportunities to improve revenue and customer experience.
- Energise the team to fully participate in incentives and process improvements, ensuring they understand clear goals.
- Coaching, advisory, coordination, and delivery.
- Explain goals and objectives clearly and deliver important messages to teams.
- Set KPIs aligned to business objectives, incorporating sales, service, cost, employee engagement, and customer satisfaction dimensions.
About You:
- Natural people person and problem solver with a real drive to deliver results.
- Minimum 2 years’ experience at team manager or supervisor level, in a contact centre environment managing a sales-based team.
- Results-oriented – confident, self-motivated, and positive attitude with strong commercial awareness.
- Customer-centric approach in all dealings with customers, peers, staff, and suppliers.
- Proactive feedback culture champion.
- Computer literacy: confident user of Microsoft Office applications, including Excel, Word, and PowerPoint.
- Excellent communication, influencing, and negotiation skills, both written and verbal.
- Outstanding planning and organisational skills with ability to work under pressure and prioritise in a deadline-driven environment.
- Role model Brakes values at all times.
- Ability to build and maintain good working relationships at all levels.
- Leads, inspires, and promotes confidence within a team.
- Exceptional customer handling skills and experience with strong problem solving capabilities.
Benefits:
- A competitive salary.
- Huge discount on all sorts of food and award-winning products.
- Generous holiday allowance, with option to purchase more.
- Recognition awards and incentives.
- Pension.
- Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more.
Account Manager Team Manager in Brownhills employer: jobr.pro
Brakes is an exceptional employer, offering a vibrant work culture in the heart of Tamworth where team collaboration and personal growth are at the forefront. With competitive salaries, generous holiday allowances, and extensive career development opportunities within Sysco, the world’s leading foodservice business, employees are empowered to thrive while enjoying significant discounts on award-winning products. Join us to lead a motivated team, drive results, and make a meaningful impact in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Team Manager in Brownhills
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at jobr.pro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like jobr.pro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager Team Manager in Brownhills
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to jobr.pro:Your cover letter is your chance to shine! Tell us why you want to work at jobr.pro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at jobr.pro!
How to prepare for a job interview at jobr.pro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
