At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join Arvato, a leader in customer service excellence.
- Benefits: Up to £31k salary, 25 days leave, pension, and employee discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be the key link between customers and teams, driving satisfaction.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 31000 - 31000 £ per year.
Job Description
Join Arvato as a Customer Service Delivery Specialist
Are you passionate about delivering outstanding customer experiences and ensuring service excellence?
Arvato is looking for a proactive and customer-focused Customer Service Delivery Specialist to join our team in Corby.
In this role, you’ll act as a key link between customers, internal teams, and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.
- Your tasks
- Manage client relationships and act as a primary point of contact for service-related queries.
- Monitor service performance against agreed KPIs and SLAs.
- Investigate and resolve customer issues efficiently and professionally.
- Coordinate with operational and support teams to ensure smooth service delivery.
- Analyse service data and identify opportunities for process improvement.
- Produce customer reports and communicate performance updates.
- Support continuous improvement initiatives and customer projects.
Qualifications
- Previous experience in account management, service delivery, or a similar client-facing role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Problem-solving mindset with keen attention to detail.
- Good analytical and reporting abilities.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience within logistics, supply chain, or outsourcing environments is advantageous but not essential.
- Additional Information
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
- Pension contribution.
- A life assurance policy that pays out 4× Salary.
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you.
- Employee Discount Scheme through Benefit Hub.
- Free Parking.
- #J-18808-Ljbffr
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