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- Tasks: Join our Boat Crew to deliver exceptional service and ensure passenger safety.
- Company: Hornblower Group, known for creating amazing experiences on the water.
- Benefits: Earn ÂŁ12.71 per hour with full-time hours and a vibrant work environment.
- Other info: Flexible shifts available; must be over 18 to serve alcohol.
- Why this job: Be part of a fun team while making unforgettable memories for guests.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Position Summary: Boat Crew support us in our mission to creating amazing experiences for our guests by delivering a professional, polite, and proactive service throughout their journey. As well as providing ticketing and food and beverage service onboard, Boat Crew support the Skipper in ensuring the safety of passengers onboard and undertake the regular practice of emergency drills, such as the recovery of man overboard, crowd control, evacuation, firefighting, first aid and any other safety matters as required. This is a full-time (35 to 45 hours per week) fixed term position starting in June 2026 until 1st November 2026 paying ÂŁ12.71 per hour. Based in York - Lendal Bridge. Post holders will be required to serve alcohol and must therefore be over 18.
Essential Duties & Responsibilities
- Customer Service: Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system. Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers. Greet and welcome guests onboard our vessels in a polite and courteous manner at all times and across our full product range.
- Safety: Adhere to all Health and Safety requirements in accordance with the company's Safety Management System (SMS), ensuring the safety of passengers is protected at all times. Participate in routine safety drills to prepare for major incidents. Maintain the cleanliness and safety of all common areas. Manage visitor flow, especially when large groups of passengers are on-board the vessel. Ensure safe mooring of the vessels at all times with extreme caution when embarking and disembarking passengers in accordance with the Company’s SMS. Report any maintenance checks or incidents as per the Company’s SMS.
- Sales: Work as part of the onboard team selling drinks, snacks and upselling snack deals. Sell tickets at the quayside and onboard as required. Actively promote our local and global products and services.
- Administrative / Other: Be prepared to begin work at scheduled time. Maintain uniform and personal grooming in compliance with uniform standards. Additional duties as may reasonably be required. Be an Ambassador for our RESPECT Service System.
Requirements & Qualifications
- Previous experience in a guest services/customer facing role within the visitor attraction/hospitality industry.
- A willingness to proactively approach guests.
- Customer Service orientated – Actively looks for ways to promote our business and enhance the guests' experience.
- Ability to work effectively as part of a collaborative team to increase on-board sales.
- Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers.
- Demonstrable experience in upselling and cross-selling multiple products and services.
- Flexible “can do” approach with the ability to stay calm and work well under pressure.
- Available to work shift patterns covering Monday to Sunday and inclusive of public/bank holidays.
- Able to work for extended periods of time without sitting.
Desirable (Non-Essential)
- Experience with POS systems, apps and software highly desirable.
- Relevant industry/customer service-related qualifications.
- Knowledge of Health & Safety procedures and/or first aid qualified.
RESPECT Values
- Respect: We will value, appreciate and respect each other. We will foster diversity and inclusivity.
- Environment: We will Respect our planet. We will conserve, protect, and educate. We will practice environmental stewardship.
- Safety #1: We will think and work safely. We will follow safety standards and instructions. We will create a safe and secure workplace.
- Professionalism: We will conduct ourselves professionally. We will take responsibility for our actions. We will own the problem until it is solved.
- Exceed: We will continuously improve. We will exceed standards and expectations.
- Communication: We will be open and honest. We will choose a respectful approach. We will share information with others effectively.
- Teamwork: We will exist to serve others. We will anticipate the needs of others. We will have fun and practice “enthusiastic friendliness.”
Equal opportunities: We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to create a diverse and inclusive environment. Candidates will be assessed objectively against the requirements for the position.
Hornblower Group. England, All Cities employer: JobMonkey, Inc.
Contact Detail:
JobMonkey, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hornblower Group. England, All Cities
✨Tip Number 1
Get to know the company! Research Hornblower Group and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional hospitality, think of scenarios where you can demonstrate your ability to handle guest interactions with a smile and professionalism.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work there and might even refer you for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Hornblower Group. England, All Cities
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you can bring that exceptional hospitality vibe to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to convey your skills and experiences, so we can easily see how you fit into our mission of creating amazing experiences for our guests.
Tailor Your Application: Make sure to tailor your application to the specific role. Mention how your skills align with our RESPECT values and how you can contribute to safety and customer satisfaction on board.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can't wait to hear from you!
How to prepare for a job interview at JobMonkey, Inc.
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Since the role involves providing exceptional hospitality, think of examples from your past experiences where you went above and beyond for a guest. This will show that you understand the importance of a positive guest experience.
✨Safety First!
Familiarise yourself with basic health and safety protocols, especially those relevant to the hospitality industry. Be prepared to discuss how you would handle emergency situations or ensure passenger safety, as this is a key part of the Boat Crew role.
✨Show Off Your Team Spirit
This position requires teamwork, so be ready to share examples of how you've successfully worked in a team before. Highlight any experiences where you collaborated with others to achieve a common goal, especially in high-pressure situations.
✨Upselling Skills are Key
Since you'll be involved in selling drinks and snacks, think about your previous experiences with upselling. Prepare to discuss specific strategies you've used to promote products effectively, as this will demonstrate your ability to contribute to onboard sales.