Job Description: Helpdesk Manager Start Date: ASAP – 2 November 2026 Contract Duration: 4 months Pay Rate: PAYE rate as advertised Working Hours: Monday to Friday, 08:00–17:00, with a 1-hour unpaid break Employment Type: Temporary Contract Job Overview We are seeking an organised, proactive and customer-focused Helpdesk Manager to oversee the day-to-day operations of a busy helpdesk function. The successful candidate will be responsible for managing incoming requests, coordinating Planned Preventative Maintenance (PPM) scheduling and compliance, maintaining accurate records within the CAFM system, and managing a small administrative team. The ideal candidate will have excellent communication and organisational skills, strong IT proficiency and the ability to work independently in a fast-paced, high-pressure environment. Experience with CAFM systems, particularly IBM Maximo or Maximo Application Suite (MAS), would be highly advantageous. Key Responsibilities * Helpdesk Management: Oversee daily helpdesk operations, ensuring enquiries, service requests and maintenance issues are logged, prioritised and resolved efficiently. * Team Management: Supervise and support a small administrative team, allocating workloads, monitoring performance and ensuring tasks are completed to the required standard. * PPM Scheduling and Compliance: Coordinate Planned Preventative Maintenance schedules, monitor compliance and ensure maintenance activities are arranged and recorded within the required timeframes. * CAFM System Management: Use the CAFM system to log, track, update and report on maintenance requests, work orders and associated activities. Experience with IBM Maximo or MAS is desirable. * Customer Service: Deliver a high standard of customer service, responding professionally and promptly to internal and external enquiries. * Communication: Maintain clear and effective written and verbal communication with customers, contractors, engineers and other stakeholders. * Organisation and Prioritisation: Manage multiple tasks simultaneously, prioritising urgent requests and ensuring deadlines and service requirements are met. * Problem Solving: Accurately assess issues, identify appropriate solutions and direct requests to the relevant teams or resources when necessary. * Administration and Reporting: Maintain accurate records, update databases, prepare reports and ensure all relevant documentation is completed and accessible. * Independent Working: Take ownership of responsibilities, use initiative and work effectively with minimal supervision. Essential Skills and Experience * Strong IT literacy and proficiency in Microsoft Office applications, particularly Word, Excel, Outlook and SharePoint. * Previous experience in a helpdesk, facilities management, maintenance coordination or administrative supervisory role. * Excellent customer service skills, with a professional and customer-focused approach. * Outstanding written and verbal communication skills. * Exceptional organisational skills, with the ability to multitask, manage competing priorities and work efficiently under pressure. * Strong problem-solving skills, including the ability to assess issues accurately and direct them to the appropriate resources. * Ability to manage and support a small administrative team. * Ability to work independently, demonstrate initiative and manage workloads without close supervision. * A proactive, reliable and flexible approach to work. Desirable Experience * Experience using a CAFM (Computer-Aided Facilities Management) system. * Previous experience with IBM Maximo or Maximo Application Suite (MAS). * Knowledge of PPM scheduling, maintenance workflows and compliance monitoring. * Experience within facilities management, building maintenance or a similar service-led environment. What We Offer * A four-month temporary contract. * PAYE rate as advertised. * Standard working hours of 08:00–17:00, Monday to Friday, with a one-hour unpaid break. * An opportunity to take ownership of helpdesk operations and support a dedicated administrative team
Helpdesk Manager in Victoria employer: JobMatcha
As a Building Construction Manager with us, you will be part of a dynamic team dedicated to delivering high-quality civil engineering projects in the picturesque Suffolk area. We pride ourselves on fostering a collaborative work culture that prioritises safety and professional growth, offering competitive day rates and the potential for long-term engagement. Join us to make a meaningful impact in the construction industry while enjoying the benefits of working in a supportive environment that values your expertise and development.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Manager in Victoria
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like JobMatcha, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Helpdesk Manager at JobMatcha.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at JobMatcha
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
