Helpdesk Administrator 📍 Location: [Location to be Confirmed] 📅 Start Date: ASAP – 28/09/2026 ⏳ Duration: 4 Months 💰 Rate: £14.42 PAYE / £18.69 Umbrella 🕒 Hours: 08:00 – 17:00, Monday to Friday (1-hour unpaid break) JML JobMatcha is currently recruiting for an experienced Helpdesk Administrator to join a busy estates maintenance contract on a 4-month assignment. This is a fast-paced role that requires a highly organised individual who can manage a high volume of calls, emails, and maintenance requests while delivering excellent customer service. Key Responsibilities * Act as the first point of contact for all estates maintenance enquiries. * Handle incoming calls, emails, and requests in a polite, professional, and efficient manner. * Log, track, and update support tickets and work orders using the CAFM system. * Coordinate maintenance requests and ensure they are assigned appropriately. * Liaise with customers, clients, field technicians, engineers, and internal departments. * Monitor progress of jobs and provide updates where required. * Escalate complaints and urgent issues to Technical Supervisors, the Estates Maintenance Manager, and Engineers. * Maintain accurate records and ensure all requests are processed promptly. Requirements * Previous Helpdesk Administration experience. * Experience using a CAFM (Computer-Aided Facilities Management) system is essential. * Strong customer service and communication skills. * Ability to work effectively in a busy, high-volume environment. * Excellent organisational and administrative skills. * Confident using Microsoft Office and other computer systems. * Ability to prioritise workloads and manage multiple tasks simultaneously. What We Offer * Competitive PAYE and Umbrella rates. * Immediate start available. * Opportunity to work within a busy and professional facilities management environment. * Valuable experience on a high-profile contract
Administrator in Victoria employer: JobMatcha
As a Building Construction Manager with us, you will be part of a dynamic team dedicated to delivering high-quality civil engineering projects in the picturesque Suffolk area. We pride ourselves on fostering a collaborative work culture that prioritises safety and professional growth, offering competitive day rates and the potential for long-term engagement. Join us to make a meaningful impact in the construction industry while enjoying the benefits of working in a supportive environment that values your expertise and development.
