At a Glance
- Tasks: Deliver exceptional customer service and support sales in a fast-paced environment.
- Company: Join a supportive and growing organisation with a friendly culture.
- Benefits: Competitive pay, career development opportunities, and a collaborative team atmosphere.
- Other info: Dynamic role with opportunities for growth and relocation to Thurrock.
- Why this job: Build strong customer relationships and make a real impact in sales support.
- Qualifications: Experience in customer service or sales, excellent communication skills, and Microsoft Excel knowledge.
We are currently seeking a motivated and customer-focused Customer Service & Sales Advisor to join a busy and growing team. This is an excellent opportunity for an individual who enjoys building strong customer relationships, delivering exceptional service, and supporting sales activities in a fast-paced environment. The successful candidate will possess excellent communication skills, strong attention to detail, and a good working knowledge of Microsoft Excel.
Key Responsibilities
- Provide a high level of customer service, responding to enquiries via telephone, email, and in person in a professional and timely manner
- Build and maintain strong customer relationships to support customer satisfaction and repeat business
- Process customer orders accurately, ensuring all information is correct and compliant with company procedures
- Maintain accurate customer and sales records
- Support the sales function through efficient administration and customer communication
- Use Microsoft Excel for data entry, reporting, and record management
- Liaise with internal departments to ensure customer requirements are met
- Resolve customer queries and issues effectively, maintaining a customer-first approach
Skills & Experience Required
- Previous experience in a customer service, sales support, internal sales, or sales advisor role
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Good working knowledge of Microsoft Excel, including data entry, formulas, and basic reporting
- Strong organisational and time management skills
- Ability to manage multiple priorities and work effectively under pressure
- Proactive and self-motivated approach
- Strong problem-solving abilities
- Ability to work independently and as part of a team
What’s on Offer?
- Opportunity to join a well-established and supportive organisation
- Friendly and collaborative working environment
- Varied role combining customer service, administration, and sales support
- Career development opportunities within a growing business
Please note: The role will initially be based in Dagenham, Essex, before relocating to Thurrock after approximately one month. Applicants should be able to commute to both locations. If you are passionate about customer service and enjoy building strong customer relationships while supporting sales activity, we would love to hear from you.
Customer Service & Sales Advisor in Dagenham employer: JobMatcha
Join a dynamic and supportive team as a Customer Service & Sales Advisor, where your passion for customer relationships and sales will thrive in a friendly, collaborative environment. With opportunities for career development and a commitment to employee growth, this role offers a rewarding experience in a well-established organisation that values your contributions. Enjoy the benefits of working in Dagenham and Thurrock, with a focus on delivering exceptional service and maintaining strong customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Advisor in Dagenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JobMatcha. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JobMatcha before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Advisor in Dagenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JobMatcha:Your cover letter is your chance to shine! Tell us why you want to work at JobMatcha specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JobMatcha!
How to prepare for a job interview at JobMatcha
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
