At a Glance
- Tasks: Lead product development for our innovative Field Service Management platform.
- Company: Join Joblogic, the UK's top Field Service Management software provider.
- Benefits: Competitive salary, career growth, and access to training and mentoring.
- Other info: Dynamic, collaborative environment with exciting international expansion opportunities.
- Why this job: Shape the future of SaaS while solving real-world operational challenges.
- Qualifications: 3+ years in B2B SaaS product management with a focus on operational workflows.
The predicted salary is between 67500 - 82500 £ per year.
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people. Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond. With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.
Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.
About the role We are looking for a Product Manager with strong experience in Field Service Management (FSM), Facility Management, or operational workflow-driven SaaS products. As a Product Manager at Joblogic, you will play a key role in shaping the future of our platform by deeply understanding how service contractors operate and translating complex operational workflows into intuitive product solutions. You will work closely with engineering, UX, customer-facing teams, and customers themselves to identify real-world operational challenges and build solutions that simplify the daily work of engineers, planners, helpdesk teams, and operations managers. This role is ideal for someone who enjoys solving real operational problems, working closely with users, and building workflow-driven B2B SaaS products.
What your main focus will be:
- Lead discovery with customers across field service and facilities management operations.
- Understand and map operational workflows including:
- Reactive maintenance jobs
- Planned Preventative Maintenance (PPM)
- Scheduling and dispatch
- Field engineer mobile workflows
- Asset lifecycle management
- Quote - job - invoicing journeys
You will be expected to:
- Translate complex operational problems into clear product requirements and solution design.
- Work closely with UX designers to create intuitive workflows and product experiences.
- Define and prioritise roadmap initiatives aligned with product strategy and customer value.
- Collaborate with engineering teams to ensure solutions are practical, scalable, and deliver real operational impact.
- Validate product ideas through customer interviews, field research, and prototype testing.
- Monitor product adoption, workflow performance, and user behaviour to continuously improve features.
- Partner with internal teams including Sales, Customer Success, and Support to ensure successful feature adoption.
What you bring:
- 3+ years of experience as a Product Manager within B2B SaaS environments.
- Strong understanding of Field Service Management, Facilities Management, or operational workflow-based software.
- Experience translating real-world operational processes into clear product logic and requirements.
- Strong discovery skills and ability to conduct customer interviews and uncover real problems.
- Experience collaborating closely with UX designers and engineering teams.
- Strong ability to manage stakeholders and communicate product strategy clearly.
- Structured thinking and ability to break down complex workflows into scalable product solutions.
- Comfortable working in fast-moving product environments with multiple priorities and cross-functional teams.
Nice-to-have points:
- Experience working with CAFM / FSM / CMMS software platforms.
- Experience building products with scheduling engines or optimisation logic.
- Experience designing mobile-first workflows for frontline users.
- Familiarity with API-driven platforms and system integrations.
- Understanding of data-driven operational analytics and reporting systems.
Remuneration package and benefits:
- Competitive salary based on experience.
- Opportunity to work within a global SaaS product company.
- Career progression opportunities as Joblogic continues to scale internationally.
- Collaborative, product-focused and innovative working environment.
- Regular company events and team activities.
- Learning and development through Joblogic Academy.
- Access to internal training and product leadership mentoring.
Product Manager - Field Service Management (SaaS) in Birmingham employer: Joblogic
Joblogic is an exceptional employer, offering a dynamic and innovative work environment where you can significantly impact the future of Field Service Management software. With a strong focus on employee growth, we provide ample opportunities for career progression as we scale internationally, alongside a collaborative culture that encourages creativity and teamwork. Join us in our journey to transform the industry while enjoying competitive benefits and a supportive atmosphere in our UK office.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Field Service Management (SaaS) in Birmingham
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Joblogic!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Joblogic would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Joblogic through your school's career services!
We think you need these skills to ace Product Manager - Field Service Management (SaaS) in Birmingham
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager - Field Service Management (SaaS), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager - Field Service Management (SaaS) position at Joblogic. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Joblogic
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
