Head of Revenue Operations in Chelmsford

Reports To: CRO

Location: Hybrid (UK)

Department: Sales

Role Type: Permanent

Role Summary

Most revenue teams have a forecast no one fully trusts, a CRM that's half-configured, and a pipeline deck built the night before the board meeting. We're fixing that. Joblogic is a £35m ARR Field Service Management SaaS, PE-backed and heading to £100m. We don't need someone to run the revenue. We need someone to build the system that makes the revenue machine work — the data, the tooling, the insight, the automation, the board narrative. All of it.

You'll report into the CRO and work directly with the CFO and CEO. You'll be the first person to own this function properly.

What You'll Do

• Forecasting and pipeline methodology - Own the full forecast methodology end-to-end — not just maintain a model someone else built. Design and operate a weighted pipeline framework that reconciles gross coverage, stage-weighted coverage, and commit and best-case calls. Diagnose and fix mismatches like 2.7x gross vs. 1.1x weighted coverage and explain the underlying drivers to the C-Suite and board. Run a disciplined forecast cadence across the commercial team, holding sales leaders accountable to commits. Build leading indicators for pipeline health, velocity, conversion, and slippage that the business can act on.
• Board and investor reporting - Own production of the commercial section of the board pack, working directly from pipeline, CRM, and BI data. Translate raw data into a clear, defensible story for the CRO, CFO, CEO, and our PE partners — not just dashboards. Stand behind your numbers in board and investor settings; be comfortable being challenged by a C-Suite, PE partner, or operating partner. Drive the monthly and quarterly business review process across Sales, Marketing, and CS.
• ICP, GTM motion and segmentation - Design and operationalise an ICP-to-close motion from scratch — sourcing, qualification, segmentation, hand-offs, and stage definitions. Define what Enterprise-readiness means in the CRM data model — firmographics, fit criteria, intent, and engagement signals. Partner with Marketing on ABM, lead scoring, and account prioritisation against the ICP. Diagnose pipeline composition risks (e.g. 47% of Q2 deals concentrated in Stages 1–2) and design interventions to rebalance the funnel.
• RevOps tech stack and data architecture - Own the full RevOps stack: CRM (HubSpot at scale, 5k+ contacts, multi-team), BI, enrichment, and automation tooling. Architect the CRM data model — objects, lifecycle stages, properties, and integrations — to support enterprise reporting and forecasting. Deploy and operationalise tools like Clay for enrichment, signals, and outbound at scale in a £35M ARR FSM SaaS business. Integrate the stack across SDR, Sales, Marketing, and CS so the business runs on a single source of truth.
• AI-enabled RevOps - Embed AI directly into your daily workflow — not as a side curiosity but as the way you operate. Use AI for pipeline analysis, forecast narrative generation, account research, segmentation, board prep, and process automation. Identify where AI agents and workflows can replace manual ops work across the commercial organisation.
• Cross-functional leadership - Operate as the central commercial operating system across Sales, SDR, Marketing, CS, and Finance. Partner closely with the CFO on revenue planning, cohort analysis, and unit economics. Support the integration of acquisitions into the Joblogic commercial ecosystem and data model aligning reporting cadence. Support the enablement of sales and marketing leaders on data-driven commercial discipline.

How You'll Be Measured

• Forecast accuracy (commit and best-case vs. actual).
• Pipeline coverage quality (gross and weighted).
• Pipeline velocity and stage conversion.
• Time to board pack production.
• CRM data quality and ICP coverage.
• Commercial team eNPS on RevOps enablement.

Must-have

• Senior RevOps experience in B2B SaaS at £20–100M ARR — preferably PE-backed (Vista, Thoma Bravo, Hg, or similar).
• Has owned a full forecast methodology end-to-end, not just maintained one.
• Has personally produced board and investor materials from raw pipeline data.
• Has designed an ICP-to-close motion from scratch at a B2B SaaS business.
• Has managed a full stack: CRM + BI + enrichment + automation.
• HubSpot at scale (5k+ contacts, multi-team) as a minimum; ideally has also architected a CRM data model from scratch.
• Has straddled both Marketing Ops and Sales Ops — not siloed in one function.
• Comfortable being challenged by a CFO or PE partner in a board setting.
• AI is embedded in their daily workflow, not a side curiosity.

Strongly preferred

• Field service, workflow, or vertical SaaS background — domain advantage.
• Experience deploying Clay or a similar enrichment and signals platform at scale.
• Experience integrating acquired businesses into a single commercial data model.
• Direct exposure to Vista, Thoma Bravo, Hg, or a similar PE operating model and reporting cadence.
• Experience reporting into or partnering closely with a CFO.

What We're Looking For

• Insight-led, not admin-led — the CRM is your tool, not your job.
• Commercially minded and outcome-focused — you measure yourself by forecast accuracy and pipeline quality, not activity.
• Confident, clear, and credible in front of a CFO, CEO, board, and PE partner.
• Strategic and hands-on — you can architect the system and build the dashboard.
• Strong sense of ownership and accountability across the commercial engine.
• Pragmatic and outcomes-focused when adopting AI and new tooling — no hype, just leverage.
• Calm under board-level pressure and comfortable with ambiguity in a fast-moving PE-backed environment.

Joblogic Values

• Respect — We treat colleagues, partners, and customers with professionalism and empathy.
• Obsession with Customers — We focus on solving real operational problems and delivering meaningful value.
• Accountability — We take ownership of outcomes and hold ourselves to high standards.
• Rethink Tomorrow — We embrace innovation and continuously improve.

Why This Role Matters

Joblogic is at the point in its journey where commercial intuition alone will no longer cut it. The next leg of growth — scaling enterprise revenue, integrating acquisitions, and delivering against our PE operating expectations — will be won or lost on the quality of our revenue operations. This role owns that. The Head of Revenue Operations will define how Joblogic forecasts, how it reports to its board, how it segments its market, and how it deploys data and AI across the commercial engine. You will work directly with the CFO, CRO, and CEO, shape decisions that determine the trajectory of the business, and do it with the backing, scale, and ambition of a PE-backed SaaS business on the path to becoming one of the UK’s fastest growing Unicorns.