At a Glance
- Tasks: Lead product discovery and shape intuitive user experiences for field service management.
- Company: Join Joblogic, the UK's #1 Field Service Management software platform.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a rapidly growing team with exciting career advancement opportunities.
- Why this job: Make a real impact on how thousands of users experience our innovative platform.
- Qualifications: 3+ years in product management with a focus on facility management workflows.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid (UK)
Department: Product
Reports to: Head of Product
About Joblogic
Founded in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We’re a global business with teams across the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we’ve grown rapidly — from ~£500k in revenue to ~£25M ARR, and from 11 people to nearly 500. Recently, we secured strategic growth investment from Vista Equity Partners, a world-leading enterprise software investor. With £100M+ in new primary capital, we’re accelerating our next phase of growth:
- Building an AI-first product roadmap
- Expanding into CAFM (Computer-Aided Facilities Management)
- Scaling across Europe and international markets
Our ambition is clear: £100M ARR. Today, Joblogic supports over 100,000 users across HVAC, plumbing, electrical services, facilities management, and building maintenance. We’re entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service businesses.
The Role:
We’re hiring a Product Manager who deeply understands Facility Management, Construction, or Field Service workflows and can translate real-world operations into clear product direction and intuitive user experiences. This is a discovery-led, UX-focused role. You’ll shape how engineers, planners, supervisors, and contract managers use Joblogic every day — across web and mobile. You’ll work closely with UX, Engineering, and Product Leadership to turn complex operational workflows into simple, scalable, and commercially valuable product solutions.
What You’ll Work On:
- Reactive job workflows
- PPM & contract workflows
- Scheduling & dispatch
- Field engineer mobile journeys
- Asset lifecycle management
- Quoting → job → invoicing flows
- Customer portals
- Data, reporting & insights
- Vertical-specific FM workflows
What You’ll Do:
- Lead Product Discovery
- Run deep workflow discovery with FM customers across roles (helpdesk, dispatch, engineers, supervisors, contract managers).
- Map real operational journeys from job creation through to invoicing and compliance.
- Identify friction, inefficiencies, and user pain points.
- Build strong problem statements backed by real evidence.
- Conduct customer calls, field visits, and usage observation.
- Shape Product Strategy & Roadmap Inputs
- Translate discovery into clear themes, opportunities, and roadmap ideas.
- Prioritise work based on value, impact, and feasibility.
- Partner with senior product leaders on scope and sequencing.
- Clearly communicate intent to engineering, UX, and commercial teams.
- Work Closely With UX
- Collaborate tightly with UX to design simple, human-centred workflows.
- Ensure designs reflect real FM constraints (SLAs, parts, compliance, delays).
- Test prototypes with customers before build.
- Maintain consistency across mobile and web experiences.
- Write Clear Product Requirements
- Produce structured problem statements and solution briefs.
- Define workflow logic, edge cases, rules, and data interactions.
- Provide unambiguous requirements engineering can build from.
- Support BAs in breaking complex workflows into build-ready detail.
- Support Delivery (Without Project Managing)
- Review builds to ensure workflow intent is met.
- Support QA with acceptance criteria and test scenarios.
- Validate features against real user needs.
- Support customer adoption of new workflows.
- Drive Adoption & Continuous Improvement
- Track adoption, drop-off points, and friction.
- Use product data to refine workflows and outcomes.
- Iterate based on feedback and operational metrics.
- Ensure features deliver measurable value for office teams and engineers.
What You Bring:
Must-Have (Non-Negotiable)
- Experience in Facility Management, Construction Tech, or Field Service Management products.
- Strong understanding of FM workflows, including:
- Reactive & planned maintenance
- Engineer job flow
- Asset lifecycle management
- SLAs & compliance
- Quote → job → invoice journeys
- Ability to turn messy real-world workflows into structured product logic.
- Confidence working directly with customers, engineers, and operations teams.
Product Skills
- 3+ years’ experience as a Product Manager in B2B SaaS.
- Strong discovery and problem-solving skills.
- Excellent workflow mapping and systems thinking.
- Comfortable working closely with UX and Engineering.
- Clear, structured written communication (PRDs, specs, briefs).
- Able to manage multiple stakeholders effectively.
Nice to Have
- Experience with CAFM, CMMS, or FSM platforms.
- Exposure to scheduling or optimisation problems.
- Familiarity with API-driven integrations.
- Understanding of operational analytics and reporting.
- Experience designing or shaping mobile app workflows.
Why This Role Matters
Joblogic is evolving from a traditional FSM tool into a workflow-intelligent, vertical-focused platform. This role ensures we build products that:
- Reflect real FM operations
- Reduce manual work and training time
- Simplify life for engineers and planners
- Scale across multiple FM verticals
- Deliver real operational value
Your work will directly shape how thousands of engineers, planners, subcontractors, and service teams experience Joblogic every day.
Product Manager in Birmingham employer: Joblogic Service Management Software
At Joblogic, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our hybrid working model allows for flexibility while our commitment to employee growth is evident through continuous learning opportunities and a clear path for career advancement. Join us in shaping the future of Field Service Management, where your contributions will directly impact thousands of users and drive meaningful change in the industry.
Contact Details:
Joblogic Service Management Software Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager in Birmingham
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Joblogic Service Management Software!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Joblogic Service Management Software would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Joblogic Service Management Software through your school's career services!
We think you need these skills to ace Product Manager in Birmingham
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager position at Joblogic Service Management Software. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Joblogic Service Management Software
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
