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- Tasks: Lead product discovery and shape intuitive user experiences for field service management.
- Company: Join Joblogic, the UK's #1 Field Service Management software platform.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on how thousands of users experience our innovative platform.
- Qualifications: 3+ years in product management with a focus on facility management workflows.
- Other info: Be part of a rapidly growing team with exciting career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid (UK)
Department: Product
Reports to: Head of Product
About Joblogic
Founded in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We’re a global business with teams across the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we’ve grown rapidly — from ~£500k in revenue to ~£25M ARR, and from 11 people to nearly 500. Recently, we secured strategic growth investment from Vista Equity Partners, a world-leading enterprise software investor. With £100M+ in new primary capital, we’re accelerating our next phase of growth:
- Building an AI-first product roadmap
- Expanding into CAFM (Computer-Aided Facilities Management)
- Scaling across Europe and international markets
Our ambition is clear: £100M ARR. Today, Joblogic supports over 100,000 users across HVAC, plumbing, electrical services, facilities management, and building maintenance. We’re entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service businesses.
The Role:
We’re hiring a Product Manager who deeply understands Facility Management, Construction, or Field Service workflows and can translate real-world operations into clear product direction and intuitive user experiences. This is a discovery-led, UX-focused role. You’ll shape how engineers, planners, supervisors, and contract managers use Joblogic every day — across web and mobile. You’ll work closely with UX, Engineering, and Product Leadership to turn complex operational workflows into simple, scalable, and commercially valuable product solutions.
What You’ll Work On:
- Reactive job workflows
- PPM & contract workflows
- Scheduling & dispatch
- Field engineer mobile journeys
- Asset lifecycle management
- Quoting → job → invoicing flows
- Customer portals
- Data, reporting & insights
- Vertical-specific FM workflows
What You’ll Do:
- Lead Product Discovery
- Run deep workflow discovery with FM customers across roles (helpdesk, dispatch, engineers, supervisors, contract managers).
- Map real operational journeys from job creation through to invoicing and compliance.
- Identify friction, inefficiencies, and user pain points.
- Build strong problem statements backed by real evidence.
- Conduct customer calls, field visits, and usage observation.
- Shape Product Strategy & Roadmap Inputs
- Translate discovery into clear themes, opportunities, and roadmap ideas.
- Prioritise work based on value, impact, and feasibility.
- Partner with senior product leaders on scope and sequencing.
- Clearly communicate intent to engineering, UX, and commercial teams.
- Work Closely With UX
- Collaborate tightly with UX to design simple, human-centred workflows.
- Ensure designs reflect real FM constraints (SLAs, parts, compliance, delays).
- Test prototypes with customers before build.
- Maintain consistency across mobile and web experiences.
- Write Clear Product Requirements
- Produce structured problem statements and solution briefs.
- Define workflow logic, edge cases, rules, and data interactions.
- Provide unambiguous requirements engineering can build from.
- Support BAs in breaking complex workflows into build-ready detail.
- Support Delivery (Without Project Managing)
- Review builds to ensure workflow intent is met.
- Support QA with acceptance criteria and test scenarios.
- Validate features against real user needs.
- Support customer adoption of new workflows.
- Drive Adoption & Continuous Improvement
- Track adoption, drop-off points, and friction.
- Use product data to refine workflows and outcomes.
- Iterate based on feedback and operational metrics.
- Ensure features deliver measurable value for office teams and engineers.
What You Bring:
Must-Have (Non-Negotiable)
- Experience in Facility Management, Construction Tech, or Field Service Management products.
- Strong understanding of FM workflows, including:
- Reactive & planned maintenance
- Engineer job flow
- Asset lifecycle management
- SLAs & compliance
- Quote → job → invoice journeys
Product Skills
- 3+ years’ experience as a Product Manager in B2B SaaS.
- Strong discovery and problem-solving skills.
- Excellent workflow mapping and systems thinking.
- Comfortable working closely with UX and Engineering.
- Clear, structured written communication (PRDs, specs, briefs).
- Able to manage multiple stakeholders effectively.
Nice to Have
- Experience with CAFM, CMMS, or FSM platforms.
- Exposure to scheduling or optimisation problems.
- Familiarity with API-driven integrations.
- Understanding of operational analytics and reporting.
- Experience designing or shaping mobile app workflows.
Why This Role Matters
Joblogic is evolving from a traditional FSM tool into a workflow-intelligent, vertical-focused platform. This role ensures we build products that:
- Reflect real FM operations
- Reduce manual work and training time
- Simplify life for engineers and planners
- Scale across multiple FM verticals
- Deliver real operational value
Your work will directly shape how thousands of engineers, planners, subcontractors, and service teams experience Joblogic every day.
Product Manager in Birmingham employer: Joblogic Service Management Software
Contact Detail:
Joblogic Service Management Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their workflows and challenges in Facility Management. This will help you tailor your answers and show that you’re genuinely interested in how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Product Manager. Highlight your understanding of FM workflows and how you can translate that into valuable product solutions. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Joblogic. Let’s make it happen!
We think you need these skills to ace Product Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience in Facility Management or Field Service workflows, and show us how you can translate real-world operations into product direction.
Showcase Your Problem-Solving Skills: We want to see your discovery and problem-solving skills shine through. Include examples of how you've tackled complex workflows in the past and how you’ve turned messy processes into structured solutions.
Communicate Clearly: Your written communication should be clear and structured. When writing your application, use straightforward language and ensure your ideas flow logically. This is key for a role that involves producing PRDs and specs!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Joblogic Service Management Software
✨Know Your FM Workflows
Before the interview, brush up on your knowledge of Facility Management workflows. Be ready to discuss specific examples from your experience that demonstrate your understanding of reactive and planned maintenance, as well as asset lifecycle management.
✨Showcase Your Discovery Skills
Prepare to talk about how you've conducted product discovery in the past. Share stories about how you’ve mapped operational journeys or identified user pain points, and be ready to explain how you turned those insights into actionable product strategies.
✨Collaborate with UX in Mind
Since this role involves working closely with UX, think of examples where you’ve collaborated with design teams. Highlight how you ensured that user-centred designs reflected real-world constraints and how you tested prototypes with customers before launch.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly, especially when discussing complex workflows. Be prepared to provide structured problem statements and solution briefs, as clear communication is key to working with engineering and commercial teams.
