At a Glance
- Tasks: Coordinate home deliveries, ensuring orders are accurate and customers are informed.
- Company: Join Glen Dimplex, a leader in innovative home appliances.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a dynamic team that values innovation and collaboration.
- Why this job: Make a real difference in customer experiences while working with a trusted brand.
- Qualifications: Strong organisational skills and a customer-focused mindset are essential.
The predicted salary is between 25000 - 30000 £ per year.
Glen Dimplex Home Appliances Aspiration & Purpose: Home of recognisable brands Stoves and Belling, generations of people have grown up with our home appliances in the heart of their kitchen. As a company, we’re building a sustainable, innovative and market-leading branded cooking appliance business that our customers love and that’s driven by profitable growth. Engaged and high-performing colleagues underpin the success of these ambitions. United by our shared values and dedication to accomplish our long-term goals, we are excited by the creative and diverse thinking you could bring to help transform our business.
Job purpose/summary:
- Ensure all orders are processed efficiently and systematically within required timelines.
- Validate order accuracy, including product details, customer information, and delivery specifications.
- Confirm access requirements (eg. property access, installation constraints, special instructions) prior to dispatch.
- Proactively identify and resolve potential issues that could impact successful delivery.
- Coordinate closely with logistics, warehouse, and delivery partners to ensure readiness for dispatch.
- Monitor delivery schedules and take corrective action to avoid delays or service failures.
- Reduce failed deliveries through thorough order checking and proactive customer communication.
- Act as a point of contact for retailers and customers, providing updates and managing expectations.
Key Responsibilities:
- Preinstallation Readiness:
- Contact customers ahead of delivery to confirm installation readiness.
- Verify site access (parking, stairs, lifts, restricted access, timing constraints).
- Confirm removal of old appliances where required.
- Identify risks that may affect installation and elevate early.
- Order Accuracy Checks:
- Review orders for completeness and correctness (product, specification, accessories).
- Ensure all required components and services are included.
- Liaise with internal teams and retailers to resolve discrepancies.
- Update systems with confirmed and corrected order details.
- Customer Communication:
- Act as the primary contact for pre‑delivery engagement.
- Clearly explain delivery timelines, installation requirements, and next steps.
- Proactively manage customer expectations and reduce uncertainty.
- Deliver a professional, clear, and reassuring experience aligned to GDHA brand values.
- Brand Introduction:
- Introduce customers to GDHA, reinforcing trust and confidence.
- Ensure every interaction reflects a premium and reliable brand experience.
- Issue Prevention and Resolution:
- Identify potential failed delivery risks and resolve them in advance.
- Work closely with logistics, installation teams, and customer service.
- Escalate complex cases where required and ensure full resolution.
- Data and Insight:
- Capture customer feedback and insights during pre‑delivery contact.
- Maintain accurate records of interactions and outcomes.
- Identify recurring issues and support continuous improvement.
Personal Attributes / Must have:
- Highly organised and methodical – able to manage multiple tasks and priorities in a structured and systematic way.
- Detail-oriented – strong attention to detail to ensure order accuracy and prevent delivery issues.
- Customer-focused mindset – committed to delivering a positive experience for both retailers and end customers.
- Proactive and solution-driven – able to identify potential issues early and take ownership of resolving them.
- Strong communicator – confident communicating clearly and professionally across phone, email, and internal systems.
- Resilient under pressure – capable of working in a fast-paced environment while maintaining accuracy and professionalism.
- Collaborative team player – works effectively with cross-functional teams including logistics, warehouse, and service partners.
- Accountable and dependable – takes ownership of tasks and follows through to completion.
- Analytical thinking – able to use data, reports, and feedback to identify trends and drive improvements.
- Adaptable and flexible – responds positively to changing priorities and business needs.
Key Performance Objectives (KPO’s):
- Reduction in failed or aborted deliveries.
- Improved first‑time installation success rate.
- Customer satisfaction scores related to NPS/Survey.
- Order accuracy and reduced rebooks.
Skills, know-how & experience:
At GDHA we are proud of our company Values which are our cultural cornerstones. In addition to role specific skills and experience, all of our colleagues should always: Think Customer / Care About People / Value Innovation / Keep It Simple.
Preferred:
- Experience in logistics, delivery coordination, or customer operations.
Technical/professional qualifications: n/a
Home Delivery Co-ordinator (outbound) in Warrington employer: Jobless
At OX Tools, we pride ourselves on fostering a vibrant and supportive team culture that empowers our employees to thrive. As a Product Director, you will not only lead innovative product strategies but also benefit from flexible hybrid working arrangements, generous holiday allowances, and ample opportunities for personal and professional growth within a dynamic global brand. Join us in our relentless pursuit of excellence and be part of a company that values passion, design, and the relentless pursuit of innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Home Delivery Co-ordinator (outbound) in Warrington
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Jobless and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Jobless!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Jobless keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Home Delivery Co-ordinator (outbound) in Warrington
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Jobless:This is your chance to really connect with the team at Jobless. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Jobless
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Jobless.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Jobless that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Jobless. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
