At a Glance
- Tasks: Schedule and allocate work for wastewater network solutions, ensuring customer satisfaction.
- Company: Join Lanes Group, a leading UK infrastructure delivery partner with a focus on quality.
- Benefits: Enjoy 24 days holiday, onsite restaurant, wellbeing support, and a friendly work environment.
- Other info: Embrace a culture of continuous improvement and career progression opportunities.
- Why this job: Be part of a dynamic team delivering impactful solutions in a fast-paced setting.
- Qualifications: Strong communication skills, basic tech knowledge, and a proactive attitude are essential.
The predicted salary is between 27803 - 27803 £ per year.
Reactive Scheduler
At Lanes Group, nothing is more important than the health, safety and wellbeing of our people, our customers and the communities we serve.
As one of the UK's leading infrastructure delivery partners, we employ around 5,000 talented people across a nationwide network of depots and operational locations, delivering annual revenues in excess of £650 million.
Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.
In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.
- Position: Reactive Scheduler
- Job Type: permanent, full time
- Hours: 4 days on 4 days off, 38.5 hours weekly average, working both early and late shifts
Benefits: 24 days holiday (plus bank holidays); onsite restaurant; personal learning; workplace pension; free parking; free access to wellbeing support; friendly working environment
About the role
Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste‑water network and drainage problems.
- To allocate all works associated with wastewater network within service level agreements and as promised to the customer on behalf of Thames Water.
- To ensure all work is allocated to Field Staff to enable KPI’s, Customer promises and productivity targets to be met and customers are updated where delays occur.
- To ensure full compliance via WNS work checking and raise follow on activities via VISTEC as required.
- To give assistance, support and guidance on all customer related issues as they arise and escalated issues to Senior Scheduler in a timely manner.
- To support the development and implementation of a comprehensive scheduling
- regime which fully aligns with the Client’s own Customer Vision and ‘Customer Journey’ and supports Lanes Group operational requirements.
- To ensure any emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with all stakeholder requirements, supporting both the Client and any other agencies involved.
- To be a role model for customer excellence and ensure that all staff and operatives embrace and implement the customer service aspirations of the Contract.
- Undertake any other work as reasonably required of you by the Customer Operations Manager or Senior Scheduler.
- Work closely with Field Management teams to maximise resources and ensure customer issues are resolved as timely as possible and to an industry leading standard.
- Be part of high performing teams that embrace a culture of continuous improvement, delivering process change and operational efficiencies.
- Ensure all H&S, HR and other Lanes Group policies are fully adhered to
- Establish positive and productive client relationships, ensuring regular, constructive two-way communication.
- Ensure all resources are utilised effectively - maximising output whilst minimising cost.
- Act as a customer champion supporting the design and implementation of customer experience initiatives and protecting Lanes Group brand and reputation and safeguarding against future claims and disputes.
- Anticipate future operational or compliance risks, mitigating or escalating as required.
- Ensure end to end process compliance, identifying and removing blockers and ineffective ways of working.
- Be aware of Lanes Group policies and your responsibilities towards them.
- Any reasonable ad‑hoc duties requested my management.
So if you enjoy working in a fast paced environment and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then we are the right Company for you.
What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.
About you
The ideal candidate will
- Be hard working and respectful
- Comply with health and safety standards.
- Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network
- Have basic knowledge of both Microsoft 365 and Google Suite
- Have solid communication skills (both written and verbal)
- Be resourceful and proactive
- Multi-task, prioritise, work under pressure and on own initiative
- Have the ability to deal with people at different levels
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered.
We believe that our differences make us stronger and are committed to providing equal opportunities for all employees.
We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.
Join us in our commitment to creating a more inclusive and diverse world.
Lanes Group are a signatory of the ‘Charter for Employer Positive About Mental Health’ run by Mindful Employer.
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Reactive Scheduler in Slough employer: Jobless
At OX Tools, we pride ourselves on fostering a vibrant and supportive team culture that empowers our employees to thrive. As a Product Director, you will not only lead innovative product strategies but also benefit from flexible hybrid working arrangements, generous holiday allowances, and ample opportunities for personal and professional growth within a dynamic global brand. Join us in our relentless pursuit of excellence and be part of a company that values passion, design, and the relentless pursuit of innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Reactive Scheduler in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobless. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobless before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reactive Scheduler in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobless:Your cover letter is your chance to shine! Tell us why you want to work at Jobless specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobless!
How to prepare for a job interview at Jobless
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
