At a Glance
- Tasks: Lead a passionate team to create exceptional customer experiences in our vibrant tea store.
- Company: Join Bird & Blend, an eco-conscious and award-winning tea mixology company.
- Benefits: Enjoy 25 days holiday, health cash plan, and a dog-friendly office.
- Other info: Flexible working options and opportunities for career progression await you!
- Why this job: Be part of a mission-driven team that values sustainability and happiness.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 24750 - 30250 £ per year.
- Team Leader
- Reporting To: Store Manager
- Hours per week: 32 hours per week
Who are Bird & Blend Tea Co.?
Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!
Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university.
Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years.
From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.
Bird & Blend has grown out of a core belief in doing business in a better way.
This is ultimately our why - it’s why we are in business & what we believe in.
Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it’s what we care about other than great tea that makes us magical.
You can read heaps more information about us and our mission here: https://www. birdandblendtea. com/pages/our-story
What does a Team Leader do?
The role of Team Leader in our stores is to support the effective day to day running of the store.
Working alongside the Store & Assistant Store Manager, Team Leaders are responsible for leading and Inspiring the team to deliver an exceptional customer experience for everyone who walks through our doors.
Our Team leaders step up in the absence of a manager to both delegate & support their team as well as maintaining a safe, clean & commercial environment.
What would my responsibilities be?
- Ensuring that the customer experience is being delivered. Leading by example and encouraging the team to follow suit.
- Responsible for ensuring the smooth running of the store, including opening & closing the store, communicating targets to the team, and ensuring that both store & health and safety standards are met.
- Communicating clearly with the Store & Assistant Store manager to ensure the store is running effectively & daily, weekly and monthly tasks are completed.
- Delegation of jobs to team members, following them up & communicating with the store & assistant manager on the completion of work load.
- Ensuring the store is full, clean & tidy at all times.
- Ensuring accurate stock management, including wastage and incoming stock.
- To make sure the store samples are relevant, tasty and displayed in a clean and organized manner
- To ensure the kitchen is maintained, all ingredients and non consumables are available.
- To support the team with enquires/ issues in the absence of a manager
- To implement any business changes as communicated in the absence of a manager.
- Completing ad hoc tasks as delegated by your manager.
Does this sound like you?
- Has a love of people and delivering exceptional customer service.
- Is looking for career progression within a growing business.
- Is organised, creative and leads by example.
- Has experience in leading a small team.
- Wants to have fun at work and be part of an inspiring, hard working and dedicated team.
- Has a passion for the environment and can support B&B in reaching impact goals set out in the sustainability and impact strategy. (We are on the B-Corp Journey!)
- Wants to work for an Ethical brand, alongside like minded people who love to feel empowered daily.
Are there any perks?
Of course there are, for all the hard work you will get
- We are proud to be a Sunday Times Best Places To Work 2024 employer.
- Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
- Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.
- Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation.
This entitlement increases with service.
• Your birthday off!
- Life Insurance & Income Protection: providing financial security and peace of mind for you and your families.
- Health
- Cash
Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc.
Specific information on this scheme will be shared with you all..
- Life
- Happens
Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed.
- Complimentary drinks and snack's: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office.
- Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation.
- Employee
- Assistance
Programme: Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges.
- Bike to Work and
- Electric
- Vehicle
Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings.
- Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back.
- Dog-friendly office: Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship.
- We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances!
We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
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Mixology Team Leader employer: Jobless
At OX Tools, we pride ourselves on fostering a vibrant and supportive team culture that empowers our employees to thrive. As a Product Director, you will not only lead innovative product strategies but also benefit from flexible hybrid working arrangements, generous holiday allowances, and ample opportunities for personal and professional growth within a dynamic global brand. Join us in our relentless pursuit of excellence and be part of a company that values passion, design, and the relentless pursuit of innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Mixology Team Leader
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Jobless and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Mixology Team Leader
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Jobless that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Jobless.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Jobless get a sense of who you are beyond your experience!
How to prepare for a job interview at Jobless
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Jobless and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
