At a Glance
- Tasks: Engage customers to boost satisfaction and drive renewals for innovative medical tech solutions.
- Company: Join Circle Cardiovascular Imaging, a leader in cardiac imaging technology.
- Benefits: Enjoy competitive pay, flexible work, wellness programs, and professional development opportunities.
- Other info: Be part of a fun, inclusive team that values diversity and innovation.
- Why this job: Make a real impact in healthcare while building strong customer relationships.
- Qualifications: Sales experience, tech-savvy, and excellent communication skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
About Circle Cardiovascular Imaging
Circle’s vision is to enable healthier lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technologies to improve Cardiovascular Care.
Circle Cardiovascular’s 'cvi42' is the Cardiac MR market leader imaging processing software.
Circle Cardiovascular Imaging (Circle) designs, builds, and implements the best-in-class cardiovascular Magnetic Resonance Imaging solutions.
At the heart of everything we do is our unrelenting drive to continually offer better solutions for healthcare providers that improve healthcare outcomes.
This fuels our creativity, informs our decisions and it is the reason we are passionate about our work and most importantly why we are successful.
We are careful stewards of resources focused on optimizing both customer and investor value.
We strive to make Circle a place where employees are highly valued, engaged, and have opportunities for professional development.
Our roots are medical and digital, our passion is contagious, and our people are amongst the best.
Position Overview
The Customer Renewals Team Specialist (CRT) helps develop customer relationships that promote customer growth, retention and loyalty.
By engaging customers to deepen and strengthen relationships, you will increase account transparency and leverage that information to build an account strategy in partnership with Sales Account Executives (ASE).
You will engage with new, existing and prospective customers promoting Circle products and driving customer satisfaction, ensuring growth and revenue targets are achieved.
Additionally, you will be held accountable for, and contribute to implement CRM and Marketing strategies.
The CRT member will be responsible for sales and administrative duties performed accurately and on time, and growth within designated accounts, through sales of all products, licenses and services, contract renewals, and management of trial licenses.
Using the experience gained from the field and the voice-of customer (VOC), the CST is actively assisting in the improvement of the CRM and the implementation of the Marketing Strategies.
The CRT will follow up in a timely manner with all designated leads, collect and report pre and post sales customer VOC and be a student of the Circle Sales and Marketing pipeline process so that steps are followed when transitioning prospects to opportunities.
The Customer Renewals Team Specialist will report to the Senior Director, Customer Success.
General Responsibilities
- Manage the full renewal cycle for an assigned portfolio of accounts, ensuring on-time and accurate contract execution.
- Proactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments.
- Partner with Support, Customer Success Managers and Sales to identify opportunities to prevent down-sell or churn.
- Accurately forecast renewal revenue, providing visibility to leadership on pipeline health and risk status.
- Negotiate renewal terms, pricing, and contracts in alignment with Circle’s policies and approval processes.
- Maintain accurate records in Salesforce and Deal Hub, ensuring quotes, contracts, and forecasts are up to date.
- Escalate at-risk renewals early and collaborate cross-functionally to develop retention strategies.
- Support transitions to subscription models (Evolve, Evergreen, TAP) and ensure customers understand value propositions.
- Partner with finance to resolve billing or payment issues tied to renewals.
Required Skills/Experience
- Experience in previous sales roles, preferably in selling sophisticated technology and ideally in the medical tech sector.
- Good understanding of the healthcare industry.
- Excellent use of technology.
- Extensive experience of Salesforce or other CRM platforms.
- Structured: leads the customer through the process, is organized and responsive.
- Outstanding collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse situations.
- Outstanding listening, comprehension, and clear, concise and grammatically correct oral and written communication skills.
- Confident: believes in own abilities and can handle rejection.
- Focused: does not get sidetracked, knows the destination (the "close").
- Outgoing: projects a great professional first impression is energized always.
- Ability to interact with all levels of the organization.
- Be detail oriented and have excellent time management skills.
Educational Requirements
- High school diploma or equivalent required.
About the Benefits
- Competitive compensation and vacation.
- Flexible working arrangements.
- Employee Wellness Program.
- Professional development and tuition reimbursement program.
- Gratifying internal recognition/kudos programs.
- Annual salary review – based on company and individual performance.
- Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued.
Upon joining Circle CVI, you will be welcomed into a collaborative and supportive company with uncompromising values on quality, innovation, culture, and customer service.
Join us in changing the medical technology world.
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Customer Renewals Specialist UK (2026-036) employer: Jobless
At OX Tools, we pride ourselves on fostering a vibrant and supportive team culture that empowers our employees to thrive. As a Product Director, you will not only lead innovative product strategies but also benefit from flexible hybrid working arrangements, generous holiday allowances, and ample opportunities for personal and professional growth within a dynamic global brand. Join us in our relentless pursuit of excellence and be part of a company that values passion, design, and the relentless pursuit of innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Renewals Specialist UK (2026-036)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobless. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobless before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Renewals Specialist UK (2026-036)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobless:Your cover letter is your chance to shine! Tell us why you want to work at Jobless specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobless!
How to prepare for a job interview at Jobless
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
