At a Glance
- Tasks: Be the friendly face of customer service, helping with queries and ensuring smooth operations.
- Company: Join a purpose-driven, award-winning team focused on innovation and sustainability.
- Benefits: Enjoy competitive salaries, generous holidays, health support, and career development opportunities.
- Other info: Flexible working options and a brand new office designed for creativity and collaboration.
- Why this job: Kickstart your career in a dynamic environment where no two days are the same.
- Qualifications: Strong communication skills and a positive attitude are key; experience is a bonus!
The predicted salary is between 26228 - 26228 £ per year.
The role involves starting or developing a career in customer service. We are seeking a Customer Service Assistant / Apprentice to join our friendly and supportive team. In this role, you'll be at the heart of our operations, helping to ensure our customers receive outstanding service while supporting the smooth day-to-day running of our Customer Services function.
As part of our front-line customer services team, you'll be one of the first points of contact for customers, helping with order status queries, password resets, back-order updates, and order processing. You'll also act as a flexible support resource across our specialist areas, including Office Supplies, Technology, Print, Managed Print Services, PPE, and Workwear; giving you the opportunity to develop a broad understanding of our business and customers.
No two days are the same. You'll build strong relationships with customers and colleagues, help resolve queries efficiently and professionally, and play an important role in supporting our Corporate Account Managers and Sales Teams to deliver an exceptional customer experience.
If you're organised, customer-focused, enjoy learning new things, and take pride in helping others, we'd love to hear from you. In return, we'll provide the support, training, and development opportunities you need to build a successful career with us.
Your responsibilities as a Customer Service Assistant/Apprentice will include:
- Acting as a first point of contact for customer enquiries, providing updates on orders, deliveries, and general account queries.
- Supporting the customer service team with day-to-day administration, including checking order progress, tracking deliveries, and providing proof of delivery documents when requested.
- Assisting with raising orders and processing credits, working closely with colleagues in the Finance Team to resolve any queries.
- Collaborating with other Customer Service team members, providing support during busy periods and helping to cover colleagues when they are away.
- Keeping customers updated with accurate and timely information, ensuring they receive a positive and professional service at all times.
About you:
- Strong communication skills both in writing and in person, with customers and colleagues.
- Friendly, approachable, and professional over the phone, with the ability to listen carefully and respond appropriately to queries or concerns.
- An eye for detail, taking pride in getting things right the first time and noticing the small details.
- A positive, ‘Can Do’ attitude, solutions-focused and willing to go the extra mile to get the job done.
- Self-motivated and enthusiastic.
- Ability to multitask in a busy environment while staying focused, organised, and composed.
- Good time management, ability to meet deadlines consistently, and know how to prioritise a busy workload effectively.
- Flexible and open to change, able to adjust to shifting priorities as required.
- Proficient in Microsoft Office such as Outlook, Word, and Excel, and comfortable navigating online tools and systems.
We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.
We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life.
Here’s what you can look forward to:
- A salary of £26,228 per annum for Customer Service Assistant.
- A salary of £17,000 per annum for Customer Service Apprentice, together with full support to achieve a recognised Business Administration qualification. Upon successful completion of the apprenticeship, and subject to satisfactory performance, your salary will increase to £26,228 per annum.
- A generous holiday allowance of 25 days plus bank holidays, which increases with length of service.
- An enhanced family leave package to support you and your growing family.
- Life Assurance, offering peace of mind with cover equivalent to four times your salary.
- Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme.
- Inclusive employee networking groups, with dedicated menopause and neurodiversity champions.
- Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, and much more!
At Commercial, we invest in our people, and we are committed to creating a workplace where everyone feels seen, heard, and valued. We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you.
Customer Service Assistant / Apprentice in Cheltenham employer: Jobless
At OX Tools, we pride ourselves on fostering a vibrant and supportive team culture that empowers our employees to thrive. As a Product Director, you will not only lead innovative product strategies but also benefit from flexible hybrid working arrangements, generous holiday allowances, and ample opportunities for personal and professional growth within a dynamic global brand. Join us in our relentless pursuit of excellence and be part of a company that values passion, design, and the relentless pursuit of innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant / Apprentice in Cheltenham
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Jobless.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Jobless. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Assistant / Apprentice in Cheltenham
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Jobless.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Jobless and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Jobless
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Jobless. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Jobless will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
