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- Tasks: Support customers with technical issues and ensure engine reliability.
- Company: Wärtsilä is a global leader in innovative technologies for marine and energy markets.
- Benefits: Enjoy a permanent role with travel opportunities and a supportive team culture.
- Why this job: Join us in shaping a sustainable future with smart technologies and a collaborative environment.
- Qualifications: 5+ years of experience in technical support, with strong knowledge of Wärtsilä engines.
- Other info: Be ready to travel approximately 50% within Europe.
The predicted salary is between 36000 - 60000 £ per year.
Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Technical Support Engineer – Power PlantWe are currently looking for a Technical Support Engineer – Power Plant to join our team working for a better future. You will be a member of our Agreement Management Europe team for Energy Business customers.The position is permanent, with the preferred location in Ireland, and involves regular travel within the UK.What will you be doingAs a Technical Support Engineer, you will be responsible for supporting customers under LTSA to achieve the highest engine availability and reliability. You will provide expert advice and guidance on technical and operational issues, supporting site attendances for timely and proactive resolution of operational issues, with a focus on customer satisfaction. You will report to the Agreement Manager and work closely with Technical Service L1 and L2 teams.Responsibilities include:Technical follow-up of installations under LTSASupporting customers with troubleshootingProviding expert advice on technical and operational issuesMonitoring TechRequests for agreement installationsCollaborating with Remote Support and Technical Service teamsSupporting agreement managers on technical topicsPlanning FS resources for unplanned jobsQualifications and SkillsGood knowledge of agreement workflowsUnderstanding of TR tools, portals, Wedge applications, cybersecurity, fuel, lube oil, water management, maintenance, operation management, control room, electrical systems, engine control systems, engine knowledge, performance and trend analysis, scheduled maintenance, technical drawings, and flow chartsStrong technical and in-depth knowledge of Wärtsilä engines and auxiliary systems with over 5 years of experience in operations or technical support rolesCost awareness and effectivenessCustomer understanding and technical communication skillsThis role requires travel to customer sites across Italy and Europe, approximately 50% of the time.Why you and us?We believe in empowerment, ownership, and responsibility. We support each other\’s growth and value co-creation and initiative. We foster an environment of authenticity, honesty, and openness where everyone can voice their opinions and be their true selves. We are passionate about building sustainable societies through smart technologies and innovation.Contact & Next StepsPlease submit your application through our careers portal. For questions, contact Luca Zubin, GM Operations Energy Business Europe, at luca.zubin@wartsila.com (applications via email will not be responded to).Join us in shaping the decarbonisation of marine and energy sectors!We value diversity and are committed to inclusion and equal employment opportunities. A security check may be required according to Wärtsilä policy.Wärtsilä is a global leader in innovative technologies for marine and energy markets, with over 18,300 professionals worldwide. Learn more at www.wartsila.com. #J-18808-Ljbffr
Technical Support Engineer - Power Plant employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Power Plant
✨Tip Number 1
Familiarise yourself with Wärtsilä's core values and mission. Understanding their commitment to sustainability and innovation will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your technical knowledge of Wartsila engines and auxiliary systems. Being able to discuss specific technical challenges and solutions you've encountered in previous roles will demonstrate your expertise and readiness for the position.
✨Tip Number 3
Network with current or former employees of Wärtsilä, especially those in technical support roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for potential travel requirements by highlighting any previous experience you have with customer-facing roles that involved travel. This will show your willingness and ability to meet the demands of the job effectively.
We think you need these skills to ace Technical Support Engineer - Power Plant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Engineer position. Understand the key responsibilities and required skills, such as knowledge of Wartsila engines and technical communication.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support roles, particularly with Wartsila engines or similar systems. Emphasise your problem-solving skills and any experience with customer satisfaction.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for sustainable technologies and your alignment with Wärtsilä's values. Mention specific experiences that demonstrate your ability to provide expert advice and guidance.
Highlight Relevant Skills: In your application, clearly outline your technical skills related to engine control systems, maintenance management, and troubleshooting. Use specific examples to illustrate your expertise and how it relates to the role.
How to prepare for a job interview at JobLeads GmbH
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Wartsila engines and auxiliary systems. Be prepared to discuss specific technical issues you've encountered in the past and how you resolved them, as this role requires a strong technical background.
✨Understand the Customer's Perspective
Since customer satisfaction is key, think about how you can demonstrate your understanding of customer needs during the interview. Prepare examples of how you've successfully communicated technical information to non-technical clients.
✨Show Your Problem-Solving Skills
Be ready to share specific instances where you've had to troubleshoot complex issues. Highlight your approach to problem-solving and how you ensure timely resolutions, as this will be crucial for the role.
✨Emphasise Team Collaboration
This position involves working closely with various teams, so be prepared to discuss your experience in collaborative environments. Share examples of how you've worked with remote support teams or other technical services to achieve common goals.
