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- Tasks: Manage UK Government support cases for military satellite communications, ensuring top-notch service quality.
- Company: Join a leading firm in secure satellite communications, supporting defence and maritime networks.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team culture.
- Why this job: Be part of a mission-critical role with direct impact on government operations and service improvements.
- Qualifications: Experience in Royal Navy communications and ability to obtain DV Security Clearance are essential.
- Other info: Opportunities for professional growth and interaction with senior MoD stakeholders.
The predicted salary is between 48000 - 72000 £ per year.
Technical Service Manager – Government Satellite CommunicationClient Industry Sector: Secure Satellite Communications (SatCom), Defence, MoD, Maritime NetworksLocation: Redhill, Surrey – office-based with potential for hybrid workAbout the Role: We are recruiting for a Technical Service Manager to take full ownership of UK Government support cases for a secure military satellite communications programme.This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance.This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments.Key Responsibilities:Own all support case management across UK Government CSCS contractsCoordinate multi-disciplinary internal teams to ensure timely resolution of all active ticketsProvide briefings to senior internal stakeholders and MoD counterpartsOversee service visits: spares, equipment use, visit planning, and documentationManage support case handovers, minor project delivery, and escalation pathsMaintain accurate records in secure platforms (e.g., Secure Insight)Track trends across cases and initiate process improvementsDeliver onboarding and training for 1st and 2nd line support staffSupport MoD programme rollouts and documentation standardsSupport obsolescence planning and spare part procurementBe willing to \’roll up sleeves\’ and lead from the front when neededWhat We’re Looking For:Essential:Ability to hold or obtain DV (Developed Vetting) Security ClearanceExperience in Royal Navy communications systems (COMSAT, MILSAT, MNE, message handling)Proficiency with electrical/electronic systems, IT networking, and satellite communicationsTenacity, initiative, and ability to prioritise in high-pressure situationsExcellent written and verbal communication skillsStrong understanding of MoD operational and support structures across land and seaConfidence in customer-facing scenarios with a proactive, problem-solving mindsetProficiency in standard office and ticketing toolsWillingness to travel when requiredDesirable:ITIL understanding or certificationProject coordination or obsolescence management experienceWhat We Offer:Key technical position in a secure, mission-critical support environmentInteraction with senior MoD and government stakeholdersOpportunities to drive service improvement initiatives and shape process standardsSupportive team culture and structured onboardingCompetitive salary and benefits packageApplication Process:Please submit your resume and a cover letter detailing your experience and qualifications.Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Contact Person: Elvis Eckardt #J-18808-Ljbffr
Technical Service Manager - Government Satellite Communication employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Manager - Government Satellite Communication
✨Tip Number 1
Familiarise yourself with the specific satellite communication systems mentioned in the job description, such as COMSAT and MILSAT. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during discussions.
✨Tip Number 2
Network with professionals in the defence and satellite communications sectors, especially those with experience in MoD environments. Engaging with these individuals can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare for potential interviews by practising how to articulate your experience in managing support cases and coordinating teams. Use examples from your past roles to showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Stay updated on current trends and challenges in the satellite communications field, particularly those affecting government contracts. This knowledge will allow you to engage in informed discussions with interviewers and show that you are proactive about industry developments.
We think you need these skills to ace Technical Service Manager - Government Satellite Communication
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter specifically for the Technical Service Manager position. Highlight your experience with Royal Navy communications systems and any relevant projects you've managed, demonstrating how your background aligns with the job requirements.
Showcase Relevant Experience: In your CV, emphasise your technical proficiency in satellite communications and IT networking. Include specific examples of how you've successfully managed support cases or led teams in high-pressure situations, as this role requires strong problem-solving skills.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of past experiences where you successfully communicated with stakeholders.
Proofread Your Application: Before submitting your application, take the time to thoroughly proofread both your CV and cover letter. Look for any spelling or grammatical errors, and ensure that all information is accurate and well-presented, as attention to detail is crucial in this position.
How to prepare for a job interview at JobLeads GmbH
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and requirements of the Technical Service Manager position. Familiarise yourself with terms like COMSAT and MILSAT, as well as the specific needs of the MoD. This will help you demonstrate your knowledge and suitability for the role.
✨Showcase Your Communication Skills
Given the importance of communication in this role, be prepared to discuss your experience in customer-facing scenarios. Highlight instances where you've effectively communicated complex technical information to non-technical stakeholders, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare examples from your past experiences where you successfully managed support cases or coordinated teams to resolve issues, particularly in a military or defence context.
✨Demonstrate Your Initiative and Tenacity
The role requires someone who can take charge and lead when necessary. Be ready to share examples of times when you took the initiative to improve processes or resolve challenges. This will show your potential employer that you are proactive and capable of driving service improvements.
