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- Tasks: Provide top-notch support for servers, networks, and cloud platforms while helping clients remotely.
- Company: Join a dynamic tech company focused on innovative IT solutions across Cumbria and beyond.
- Benefits: Enjoy flexible working options, ongoing training, and a supportive team environment.
- Why this job: Be part of a collaborative culture that values learning and offers real impact in tech.
- Qualifications: 3+ years in IT support with strong skills in Windows Server, networking, and client communication.
- Other info: A full UK driving licence is required; industry certifications are a plus!
The predicted salary is between 36000 - 60000 ÂŁ per year.
• Providing 2nd and 3rd line support for servers, networks, cloud platforms and VoIP systems• Designing, quoting and delivering Windows Server infrastructure and backup solutions• Supporting clients remotely, by phone and on-site throughout Cumbria and beyond• Keeping systems secure and up to date with strong cyber security practices• Working closely with other engineers and helping to support junior team membersSkill RequirementsEssential skills:• Strong troubleshooting experience across Windows Server, Active Directory, Hyper-V and Microsoft 365• Good understanding of networking fundamentals• Solid knowledge of backup, continuity and disaster recovery solutions• Great communication skills and a proactive, client-focused attitude• A full UK driving licence• Experience in IT support (ideally 3 years or more)• Familiarity with VoIP systems and MSP tools such as ConnectWise or NinjaRMM• Exposure to firewalls such as Sophos, Cisco or Ubiquiti• Experience with Datto, Veeam, ShadowProtect, ESET• Industry certifications and a willingness to continue learning #J-18808-Ljbffr
Technical Engineer (2nd or 3rd Line) employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineer (2nd or 3rd Line)
✨Tip Number 1
Make sure to brush up on your troubleshooting skills, especially with Windows Server and Active Directory. Being able to demonstrate your problem-solving abilities in real-time scenarios can really set you apart during the interview.
✨Tip Number 2
Familiarise yourself with the specific tools mentioned in the job description, like ConnectWise or NinjaRMM. Showing that you have hands-on experience with these platforms can give you a significant edge over other candidates.
✨Tip Number 3
Prepare to discuss your experience with cyber security practices. Be ready to share examples of how you've kept systems secure and up to date, as this is a crucial aspect of the role.
✨Tip Number 4
Since the role involves supporting clients both remotely and on-site, practice articulating your communication skills. Think of specific instances where you've successfully resolved client issues, as this will highlight your client-focused attitude.
We think you need these skills to ace Technical Engineer (2nd or 3rd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Active Directory, and other essential skills mentioned in the job description. Use specific examples to demonstrate your troubleshooting abilities and client-focused attitude.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Technical Engineer. Mention your experience in IT support and how it aligns with the company's needs. Be sure to express your willingness to learn and grow within the role.
Showcase Relevant Certifications: If you have any industry certifications, make sure to list them prominently in your application. This will show your commitment to professional development and your expertise in the field.
Highlight Communication Skills: Since great communication skills are essential for this role, provide examples of how you've effectively communicated with clients or team members in past positions. This could include resolving issues over the phone or providing on-site support.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved complex technical issues in the past. Highlight your experience with Windows Server, Active Directory, and other relevant technologies to demonstrate your expertise.
✨Understand Networking Fundamentals
Brush up on your knowledge of networking concepts, as this role requires a solid understanding of them. Be ready to explain how you would approach common networking problems and the tools you would use.
✨Communicate Clearly and Effectively
Since great communication skills are essential, practice explaining technical concepts in simple terms. This will show that you can effectively support clients and work well with team members, including juniors.
✨Demonstrate a Proactive Attitude
Employers appreciate candidates who take initiative. Share examples of how you've gone above and beyond in previous roles, whether it's improving processes or helping colleagues, to illustrate your client-focused mindset.
