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- Tasks: Provide expert technical support for Microsoft 365 and troubleshoot complex issues.
- Company: Join a well-established Managed Service Provider with a strong reputation.
- Benefits: Enjoy flexible remote work options and a supportive team environment.
- Why this job: Be part of exciting projects, mentor junior staff, and enhance your tech skills.
- Qualifications: Advanced knowledge of Microsoft 365 and experience in technical support required.
- Other info: Opportunities for professional development and certifications available.
The predicted salary is between 36000 - 60000 £ per year.
Senior Technical Support Analyst (Microsoft 365 Specialist) – 5408Job Type PermanentLocation Taunton, Hammersmith or BirminghamOur client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working.Key Responsibilities:• Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.)• Manage and resolve complex issues related to desktop environments, including hardware and software configurations.• Support network infrastructure, including routers, firewalls, switches and VPN setups.• Troubleshoot and resolve escalated tickets from the 2nd line support team.• Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms.• Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions.• Monitor system performance and ensure high availability for business-critical services.• Liaise with external vendors and service providers to resolve issues when required.• Provide mentorship and guidance to junior support staff.• Microsoft 365 – advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive.• Experience with scripting and automation tools (PowerShell).• Microsoft 365 endpoint management including deployment services and policy management.• Confidential• Desktop support – strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications.• Networking – proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs.• System administration – experience with Active Directory, Group Policy and Azure AD.• Security – familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management.• Customer service – excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner.• Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert.• Knowledge of backup and disaster recovery solutions.• Experience in managing hybrid cloud environments.• Familiarity with ITIL best practices.Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited.Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.Contact/Further InformationIf you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below.Contact/Further InformationIf you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below.Job Title: Senior Technical Support Analyst (Microsoft 365 Specialist) – 5408Job Reference: 5408Name * Email * Telephone * Attach your CV Maximum upload size: 5MB If you are human, leave this field blank.ContactStart Rite Business CentreBroadland Business ParkPeachman Way. Norwich.NR7 0WFFor Legal & Financial Recruitment, please visit: #J-18808-Ljbffr
Senior Technical Support Analyst (Microsoft 365 Specialist) – 5408 employer: JobLeads GmbH
Contact Detail:
JobLeads GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Analyst (Microsoft 365 Specialist) – 5408
✨Tip Number 1
Familiarise yourself with the latest features and updates in Microsoft 365, especially Exchange Online, SharePoint, and Teams. Being able to discuss recent changes or enhancements during your interview will demonstrate your commitment and expertise in the field.
✨Tip Number 2
Brush up on your troubleshooting skills for both Windows and MacOS environments. Prepare to share specific examples of complex issues you've resolved, as this will showcase your problem-solving abilities and technical knowledge.
✨Tip Number 3
Highlight any experience you have with scripting and automation tools like PowerShell. Be ready to discuss how you've used these tools to improve efficiency or resolve issues, as this is a key requirement for the role.
✨Tip Number 4
Demonstrate your understanding of ITIL best practices and how they apply to service desk operations. Being able to articulate how you've implemented these practices in previous roles can set you apart from other candidates.
We think you need these skills to ace Senior Technical Support Analyst (Microsoft 365 Specialist) – 5408
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, including specific tools like Exchange Online, SharePoint, and Teams. Emphasise any relevant certifications and technical skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technical support and your expertise in Microsoft 365. Mention specific examples of how you've resolved complex issues or managed migration projects in the past.
Highlight Relevant Experience: In your application, focus on your experience with system administration tasks, troubleshooting desktop environments, and managing network infrastructure. Use bullet points to make this information clear and easy to read.
Showcase Soft Skills: Don't forget to mention your customer service skills and ability to communicate effectively with clients and team members. This role requires excellent interpersonal skills, so provide examples of how you've successfully interacted with stakeholders.
How to prepare for a job interview at JobLeads GmbH
✨Showcase Your Microsoft 365 Expertise
Make sure to highlight your advanced knowledge of Microsoft 365, especially Exchange Online, SharePoint, and Teams. Be prepared to discuss specific scenarios where you've successfully implemented or troubleshot these services.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles, particularly those related to desktop environments and network infrastructure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with ITIL Practices
Since familiarity with ITIL best practices is important for this role, brush up on key concepts and be ready to discuss how you've applied them in your past experiences, especially in service desk environments.
✨Prepare for Technical Questions
Expect technical questions related to system administration tasks, such as managing Active Directory and Azure AD. Review common troubleshooting scenarios and be ready to explain your thought process when resolving issues.
